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E-Learning Course - Probing Skills
Knowledge Platform
Probing skills course aims to educate the learner about the role of questions in various situations and the importance of asking the right question at the right time.
Overview:
Asking the right questions is a skill that is sometimes given the least attention to.
Most times, asking the right question would help us to understand the perspective of the person(s) we are talking to, clear misunderstanding, strengthen or break our assumptions, lead to new discoveries and learning or sometimes even close a deal.
Everyone can ask questions, but the art of asking the right questions at the right time is a skill that needs to be mastered.
This course on Probing Skills dissects the process of questioning, explains the types of questions and helps learners understand what type of questions to ask and when to improve their questioning and probing skills.
The course can be used off-the-shelf to meet a company's specific requirements in training their employees.
Target Audience:
The course can be taken by anyone who wants to understand the art of questioning. The course is particularly helpful to customer service officers, system requirements elicitation and client engagement managers and sales persons.
Objectives:
Probing skills course aims to educate the learner about the role of questions in various situations and the importance of asking the right question at the right time.
The course explains how asking the right question in various situations such as learning, presenting, selling, interviewing or socializing makes a difference in attaining the goals.
Through the use of scenarios and quizzes, the course tries to give the learner varied perspectives on the art of probing and questioning.
Expected Duration: 2.5 hours
Access codes for this course are valid for 3 months from date of issue.
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