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Update on the Contact Center Outsourcing Markets in Latin America, 2014

  • ID: 3057775
  • December 2014
  • Region: America, America (exc North), Central America, Latin America, South America
  • 48 Pages
  • Frost & Sullivan
Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru.

While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States.

This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

Note: Product cover images may vary from those shown

1. Executive Summary
- Executive Summary-Market Engineering Measurements

2. Market Overview
- Research Scope and Definitions
- Delivery and Staffing Models
- Key Questions This Study Will Answer

3. Looking Ahead: Drivers and Restraints
- Drivers and Restraints
- Drivers Explained
- Restraints Explained

4. Market Status
- Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Country
- Latin American Contact Center Outsourcing Services Market-Revenue Forecast
- Latin American Contact Center Outsourcing Services Market-Outsourced Workstations Forecast
- Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Origin
- Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Origin
- Latin American Contact Center Outsourcing Services Market-Revenue Forecast for Offshoring Markets by Region
- Latin American Contact Center Outsourcing Services Market-Offshoring Markets Discussion

5. Market Share and Competitive Analysis
- Competitive Analysis-Market Share
- Competitive Environment-Tier of Competition

6. Outsourced Contact Center Services
- Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Vertical Market
- Latin American Contact Center Outsourcing Services Market-Revenue by Channel of Contact
- Latin American Contact Center Outsourcing Services Market-Revenue by Interaction Channel
- Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Service Type
- Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Service

7. The Last Word
- The Last Word-5 Big Predictions
- Legal Disclaimer

8. The Publisher's Story
- Value Proposition: Future of Your Company & Career
- Global Perspective
- Industry Convergence
- 360º Research Perspective
- Implementation Excellence
- Our Blue Ocean Strategy

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

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