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Utility SMB Web Offerings: Programs, Products, and Services
E SOURCE, March 2005, Pages: 24
An analysis of the products and services being offered by more than 100 utility web sites specifically for the small and medium business segment.
If you're wondering what to have on your web site for your small and midsize business (SMB)customers, you may want to start by finding out what other companies like yours are doing. To aid you in this endeavor, we have searched more than 100 utility web sites to see who offered what for their SMB customers, for 50 different programs, products, and services.
This report summarizes the popularity of different utility web site features, including:
- Segmentation of SMB content
- Rate information and billing and payment options
- Energy-efficiency offers and resources
- Power quality, reliability, and metering offers and resources
- Economic development, newsletters, and other resources
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