Contents:

SECTION 1 INTRODUCTION TO REPORT SECTION 2 WELLSITE SERVICES SURVEY OVERVIEW SERVICE CATEGORIES BEHIND THE NUMBERS PRESENTATION OF DATA DISTRIBUTION OF RATINGS METHODOLOGIES SURVEY STRUCTURE SUMMARY RESULTS SURVEY OUTLINE TOTAL SATISFACTION RATINGS SERVICE ATTRIBUTE RATINGS A. PRICING B. RELIABILITY C. TECHNOLOGY D. JOB QUALITY E. SAFETY & ENVIRONMENTAL F. SERVICE & PROFESSIONALISM G. CORPORATE CAPABILITIES GLOBAL REGIONAL RATINGS A. US & CANADA B. LATIN AMERICA C. EUROPE & FSU D. ASIA PACIFIC E. MIDDLE EAST & AFRICA SERVICE CATEGORY RATINGS A. CONTRACT DRILLING (LAND) B. CONTRACT DRILLING (OFFSHORE) C. DRILLING-RELATED SERVICES D. FORMATION & WELL EVALUATION E. WELL COMPLETIONS F. WORKOVERS & WELL SERVICING WELL TYPE RATINGS A. LAND WELLS B. SHELF WELLS C. DEEPWATER WELLS SECTION 3 WELLSITE PRODUCTS SURVEY OVERVIEW PRODUCT CATEGORIES BEHIND THE NUMBERS PRESENTATION OF DATA DISTRIBUTION OF RATINGS METHODOLOGIES SURVEY STRUCTURE SUMMARY RESULTS SUMMARY SURVEY TOTAL SATISFACTION RATINGS PRODUCT & MANUFACTURER ATTRIBUTE RATINGS A. PRICING B. PERFORMANCE & RELIABILITY C. ENGINEERING & DESIGN D. AVAILABILITY & DELIVERY E. PERSONNEL F. POST-SALE SUPPORT G. CORPORATE CAPABILITIES GLOBAL REGIONAL RATINGS A. US & CANADA B. OUTSIDE US & CANADA PRODUCT CATEGORY RATINGS A. DRILL BITS B. DOWNHOLE & DIRECTIONAL DRILLING EQUIPMENT C. DRILLING MATERIALS D. RIG & DRILLING EQUIPMENT E. FLUIDS & CHEMICALS F. COMPLETION EQUIPMENT & MATERIALS G. OIL COUNTRY TUBULAR GOODS H. WELLHEADS & TREES I. PRODUCTION EQUIPMENT J. ARTIFICIAL LIFT EQUIPMENT K. OFFSHORE & SUBSEA EQUIPMENT WELL TYPE RATINGS A. LAND WELLS B. SHELF WELLS C. DEEPWATER WELLS WELL APPLICATION RATINGS A. HORIZONTAL / DIRECTIONAL WELLS B. UNDERBALANCED / MANAGED PRESSURE WELLS C. HIGH-PRESSURE / HIGH-TEMPERATURE WELLS D. HEAVY CRUDE WELLS E. HIGH H2S WELLS F. COALBED METHANE WELLS G. HARSH CLIMATE / HARSH ENVIRONMENT WELLS

Summary:

Oilfield Categories Covered in the Report Service Categories - Contract Drilling – Land - Contract Drilling – Offshore - Drilling-related - Formation & Well Evaluation - Well Completion - Workovers & Well Servicing Product Categories - Drill Bits - Downhole & Dir Equip - Oil Country Tubular Goods - Wellheads & Trees - Drilling Materials - Completion Equip & Mats - Fluids & Chemicals - Artificial Lift - Production Equipment - Rig & Drilling Equipment - Offshore & Subsea Equip Profile of Survey Respondents - All indicated having "significant experience" in selecting, managing or working with product & service providers. - Respondents from U.S. and int'l producers, supermajors, majors, independents, NOCs, consultants and other upstream participants. - Over 90% indicated having primary decision-making responsibility or involvement in the selection process. - Over 85% of respondents indicated having 10+ years of upstream experience; over 60% indicated 20+ years of experience. Service Attributes Rated - Overall satisfaction - General price levels - Prices paid for quality received - Quality and reliability of office personnel - Responsiveness to requests for new technologies - Ability to apply both in-house and third-party technologies - Quality of pre-job planning & design and post-job reporting & review - Quality of in-house safety & environmental policies and procedures - Perceived safety & environmental record - Accountability in resolving problems and disputes - Ability to provide necessary expertise, personnel and equipment - Size and scope to meet geographic and technical requirements - Overall willingness to recommend - Price competitiveness vs. competitors' - Quality and reliability of field personnel - Quality, reliability and condition of field equipment - Ability to develop value-creating technologies and processes - Ability to complete jobs on schedule and as specified - Ability to apply lessons learned and continually improve - Respect for other companies' safety & environmental policies and procedures - Flexibility and responsiveness to customer needs - Perceived integrity and ethical behavior - General capabilities to meet job requirements Product Attributes Rated - Overall satisfaction - Willingness to recommend - General price levels - Price competitiveness vs. competitors' - Prices paid for quality received - Ability to perform to specifications and expectations - Durability and length of life - Adequacy of in-house quality controls and inspection processes - Health, safety & environmental features and performance of products - Degree to which products and upgrades are value-adding - Technical soundness and sophistication of products - Ease and cost of installation, operation and maintenance - Degree to which products are delivered on time and as ordered - Adequacy of inventory held by company and / or distributors - Geographic coverage of company and its distributors - Quality, reliability, and responsiveness of sales personnel and representatives - Quality, reliability, and responsiveness of technical personnel - Quality, reliability, and responsiveness of field personnel - Accountability, flexibility and responsiveness after sale - Strength of product warranties and guarantees - Availability, cost and quality of replacement parts and refurbishments - Depth & breadth of product offerings - Quality and availability of product performance data and documentation - Overall capabilities and resources of company

Companies Mentioned

- ABB Vetco Gray - Aker Kvaerner - Baker Hughes - BJ Services - Caterpillar - Cooper Cameron - Davis-Lynch - Derrick Equipment - Diamond Offshore - Dril-Quip - ENSCO International - Expro Group - FMC Energy Systems - Frank's Casing Crew - Frank's International - Gardner Denver - GlobalSantaFe - Grey Wolf - Grant Prideco - Geoservices - Halliburton - Helmerich & Payne - Hydril - Key Energy Services - Lufkin Industries - M-I SWACO - Nabors Industries - NATCO Group - National Oilwell - Noble Drilling - Parker Drilling - Patterson-UTI - Precision Drilling - Schlumberger - Scientific Drilling - Smith International - Tenaris - Transocean - V&M Tubes - Varco - Weatherford International - Wood Group