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Customer Satisfaction Ratings - Oilfield Products & Services: Combination Analysis Report
EnergyPoint Research, Inc., Sep 2005, Pages: 204
Insightful analysis of customer satisfaction ratings for 42 major oilfield product and service providers.
Combination Analysis Report – The ideal report for anyone looking to understand how customer satisfaction is created and enhanced in today's dynamic oilfield products and services sector. The compelling but oft-misunderstood relationship between customer satisfaction and financial performance in the sector – and how such factors as pricing, product and service performance, post-sale support, safety & environmental, and multiple other attributes impact satisfaction levels – is examined and quantified. A companion piece to our Combination Ratings Report, this report explains and details attribute performance gaps and resource allocation strategies for 42 major oilfield providers. Packed with 200+ pages of original insight and analysis, it is an outstanding value.
A New Kind of Insight
This 'roadmap' report is designed to help readers' understand how customer satisfaction is created and enhanced in the oilfield product and services sector. Its 200+ pages are packed with insightful and actionable analyses, including the 'importance' that customers place on such attributes as product and service pricing, performance & reliability, engineering & design, safety & environmental, quality of personnel, post-sale support, and other key attributes. Specifically, the report focuses on the following:
- Identification of satisfaction drivers as determined by direct feedback from survey participants as well from statistical analysis.
- Recommendations for resource allocation strategies by provider for enhancing and optimizing customer satisfaction.
- Examination, confirmation and quantification of the relationship between financial performance and customer satisfaction in the oilfield product and service sector.
- Other actionable insights and analyses that you cannot find elsewhere.
High-Level Attributes Analyzed in the Report
Oilfield Products
- Pricing
- Performance & Reliability
- Engineering & Design
- Availability & Design
- Personnel
- Post-Sale Support
- Corporate Capabilities
Oilfield Services
- Pricing
- Reliability
- Technology
- Job Quality
- Safety & Environmental
- Service & Professionalism
- Corporate Capabilities
A valuable tool for anyone interested in independent discussion and analysis of how oilfield product and service providers create and enhance customer satisfaction while improving financial performance.
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