Customer Satisfaction Ratings - Oilfield Products & Services: Combination Analysis Report

Insightful analysis of customer satisfaction ratings for 42 major oilfield product and service providers.

Combination Analysis Report – The ideal report for anyone looking to understand how customer satisfaction is created and enhanced in today's dynamic oilfield products and services sector. The compelling but oft-misunderstood relationship between customer satisfaction and financial performance in the sector – and how such factors as pricing, product and service performance, post-sale support, safety & environmental, and multiple other attributes impact satisfaction levels – is examined and quantified. A companion piece to our Combination Ratings Report, this report explains and details attribute performance gaps and resource allocation strategies for 42 major oilfield providers. Packed with 200+ pages of original insight and analysis, it is an outstanding value.

A New Kind of Insight

This "roadmap" report is designed to help readers' understand how customer satisfaction is created and enhanced in the oilfield product and services sector. Its 200+ pages are packed with insightful and actionable analyses, including the "importance" that customers place on such attributes as product and service pricing, performance & reliability, engineering & design, safety & environmental, quality of personnel, post-sale support, and other key attributes. Specifically, the report focuses on the following:

- Identification of satisfaction drivers as determined by direct feedback from survey participants as well from statistical analysis.
- Recommendations for resource allocation strategies by provider for enhancing and optimizing customer satisfaction.
- Examination, confirmation and quantification of the relationship between financial performance and customer satisfaction in the oilfield product and service sector.
- Other actionable insights and analyses that you cannot find elsewhere.

High-Level Attributes Analyzed in the Report

Oilfield Products

- Pricing
- Performance & Reliability
- Engineering & Design
- Availability & Design
- Personnel
- Post-Sale Support
- Corporate Capabilities

Oilfield Services

- Pricing
- Reliability
- Technology
- Job Quality
- Safety & Environmental
- Service & Professionalism
- Corporate Capabilities

A valuable tool for anyone interested in independent discussion and analysis of how oilfield product and service providers create and enhance customer satisfaction while improving financial performance.

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Section 1 Introduction to Report

Wellsite Contractors Survey Overview
Wellsite / Drilling Equipment & Materials Survey Overview

Section 2 Wellsite Services Survey

Introduction to Report

Purpose of the Report
- Analyzing Survey Results
- Understanding Customer Satisfaction
- Developing the Right Mindset
- Measuring the Financial Rewards

Glossary & Abbreviations

Attribute Importance
- Highly-Important Attributes
- Moderately-Important Attributes
- Low-Importance Attributes
- Fundamental Attributes
- By Customer Type / Size
- By Decision-Making Role
- By Location Of Headquarters

Performance Gaps
- Areas of Underperformance
- Areas of Overperformance
- Areas of Balanced Performance
- By Attribute
- By Customer Type / Size
- By Decision-Making Role
- By Location of Headquarters

Introduction to Resource Allocation Matrices (RAMS)

Financial Impacts of Customer Satisfaction for Oilfield Service Providers
- A Range Of Perspectives
- Customer Satisfaction, Loyalty and the Retention Cycle
- The Compounding Effect of Customer Retention
- Understanding Ties to Satisfaction
- Calculating the Rewards
- Implications for Service Providers

Analysis of Performance Gaps (By Attribute, By Company)

Resource Allocation Matrices (By Attribute, By Company)

Additional Information
- Survey Information
- Category Descriptions
- Attributes & Sub-Attributes
- Summary Survey Results
- Behind The Numbers
- Survey Methodologies
- Survey Content

Section 3 Wellsite Products Survey

Introduction to Report

Purpose of the Report
- Analyzing Survey Results
- Understanding Customer Satisfaction
- Developing the Right Mindset
- Measuring the Financial Rewards

Glossary & Abbreviations

Attribute Importance
- Highly-Important Attributes
- Important Attributes
- Moderately-Important Attributes
- Lower-Importance Attributes
- By Customer Type / Size
- By Decision-Making Role
- By Location of Headquarters

Performance Gaps
- Areas of Underperformance
- Areas of Overperformance
- Areas of Balanced Performance
- By Attribute
- By Customer Type / Size
- By Decision-Making Role
- By Location of Headquarters

Introduction to Resource Allocation Matrices (RAMS)

Financial Impacts of Customer Satisfaction for Oilfield Product Providers
- A Range Of Perspectives
- Customer Satisfaction, Loyalty and the Retention Cycle
- The Compounding Effect of Customer Retention
- Understanding Ties to Satisfaction
- Calculating the Rewards
- Implications for Product Providers

Analysis of Performance Gaps (By Attribute, By Company)

Resource Allocation Matrices (By Attribute, By Company)
- Additional Information
- Survey Information
- Category Descriptions
- Attributes & Sub-Attributes
- Summary Survey Results
- Behind The Numbers
- Survey Methodologies
- Survey Content

- ABB Vetco Gray
- Aker Kvaerner
- Baker Hughes
- BJ Services
- Caterpillar
- Cooper Cameron
- Davis-Lynch
- Derrick Equipment
- Diamond Offshore
- Dril-Quip
- ENSCO International
- Expro Group
- FMC Energy Systems
- Frank's Casing Crew
- Frank's International
- Gardner Denver
- Geoservices
- GlobalSantaFe
- Grey Wolf
- Grant Prideco
- Halliburton
- Helmerich & Payne
- Hydril
- Key Energy Services
- Lufkin Industries
- M-I SWACO
- Nabors Industries
- NATCO Group
- National Oilwell
- Noble Drilling
- Parker Drilling
- Patterson-UTI
- Precision Drilling
- Schlumberger
- Scientific Drilling
- Smith International
- Tenaris
- Transocean
- V&M Tubes
- Varco
- Weatherford International
- Wood Group