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2005 Customer Satisfaction Survey - Wellsite/Drilling Equipment & Materials - Volume 2: Detailed Analysis Report
EnergyPoint Research, Inc., June 2005, Pages: 329
In-depth analysis of customer satisfaction ratings for 28 major wellsite/drilling equipment and materials manufacturers.
This report offers an in-depth look at customer satisfaction within the oilfield equipment and materials sector and provides unprecedented frameworks for identifying relative strengths and weaknesses of individual manufacturers. Based on results from almost 1,300 evaluations completed from October 2004 through March 2005 by 229 respondents at 107 E&P companies, drilling contractors and upstream consultants worldwide, the report offers highly-relevant and timely information regarding how customers rate 28 major manufacturers across key attributes and segments.
This 'roadmap' report is designed to improve readers' understanding of the how customer satisfaction is created and enhanced in the oilfield products sector. Its 300+ pages are packed with insightful and actionable analyses, including the 'importance' that customers place on such attributes as product pricing, performance & reliability, engineering & design, availability & delivery, quality of personnel, post-sale support, and corporate capabilities. Specifically, the report focuses on the following:
- Identification of satisfaction drivers as determined by direct feedback from survey participants as well from statistical analysis.
- Recommendations for resource allocation strategies by manufacturer for enhancing and optimizing customer satisfaction across customer types.
- Examination, confirmation and quantification of the relationship between financial performance and customer satisfaction in the oilfield equipment and materials sector.
- Analysis of the role product and service consistency plays in customer satisfaction.
- Other actionable insights and analyses to assist companies looking to develop effective customer satisfaction strategies and solutions.
A valuable tool for anyone interested in independent discussion and analysis of how oilfield equipment and materials manufacturers can better allocate corporate resources to optimize customer satisfaction and financial performance.
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