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2004 Customer Satisfaction Survey - Wellsite Contractors - Volume 2: Detailed Analysis Report
EnergyPoint Research, Inc., June 2004, Pages: 314
In-depth analysis of customer satisfaction ratings for 24 wellsite contractors.
The report offers an in-depth look at customer satisfaction within the oilfield services sector and provides unprecedented frameworks for identifying relative strengths and weaknesses of individual contractors. Based on results from more than 1,000 evaluations completed from September 2003 through January 2004 by 191 respondents at over 80 E&P companies worldwide, these reports offer highly-relevant and timely information regarding how producers rate 24 major service companies across key service attributes and segments.
This report is designed to assist readers in understanding the financial and operational implications of customer satisfaction in the oilfield services sector. Its 250+ pages are packed with insightful and original analyses, including the 'importance' that producers place on such attributes as pricing, reliability, technical capabilities, job quality, safety & environmental, service & professionalism and corporate capabilities. Specifically, the report focuses on the following:
- Examination and quantification of the relationship between financial performance and customer satisfaction in the oilfield services sector.
- Identification of satisfaction drivers as determined by direct feedback from producers as well from statistical analysis.
- Recommendations for resource allocation strategies to enhance and optimize customer satisfaction across various customer types.
- Analysis of the role service consistency plays in customer satisfaction.
- Other insights and analyses to assist readers looking to increase their understanding of the role customer satisfaction plays in the oilfield services sector.
A valuable tool for anyone looking for independent discussion and analysis of how customer service and satisfaction impacts operational and financial performance in the oilfield services sector.
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