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OSS/BSS (Customer Management, Revenue Management, Service Fulfillment and Service Assurance) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020

  • ID: 3086510
  • December 2014
  • Region: Global
  • 103 Pages
  • Transparency Market Research
The global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020

FEATURED COMPANIES

  • Accenture PLC
  • Amdocs Ltd.
  • Hewlett-Packard Company
  • IBM Corporation
  • Oracle Corporation
  • Tech Mahindra Limited
  • MORE

Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. Effective utilization of available resources while ensuring optimal user experience entails services such as order management, provisioning, customer relationship management (CRM) and billing among others, which collectively make OSS/BSS market. Additionally, these systems are used for supporting several end-to-end services in the telecommunication industry. The OSS and BSS solutions are responsible for their respective service offerings. For instance, OSS is responsible for managing faults in the network, configuration, security and service assurance among others. BSS is responsible for managing rating, billing, revenue assurance, business intelligence, product management, fraud management and customer management among others. Moreover, BSS is basically customer oriented system and OSS is network oriented system.

The global OSS/BSS market is segmented on the basis of process types namely, OSS and BSS. The OSS market is further classified on the basis of applications such as network design, network monitoring, READ MORE >

Note: Product cover images may vary from those shown
The global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020

FEATURED COMPANIES

  • Accenture PLC
  • Amdocs Ltd.
  • Hewlett-Packard Company
  • IBM Corporation
  • Oracle Corporation
  • Tech Mahindra Limited
  • MORE

Chapter 1 Preface
1.1 Report Description
1.2 Market Segmentation: Global OSS/BSS Market
1.3 Research Methodology
1.3.1 Sources
1.3.1.1 Secondary Research
1.3.1.2 Primary Research

Chapter 2 Executive Summary
2.1 Market Snapshot: Global OSS/BSS Market, 2013 & 2020
2.2 Global OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion) and Y-o-Y Growth (%)
2.2.1 Global OSS Market, by Application, 2013 (US$ Billion)
2.2.2 Global BSS Market, by Application, 2013 (US$ Billion)
2.2.3 Global OSS/BSS Market, by Geography, 2013 (US$ Billion)

Chapter 3 Market Overview
3.1 Introduction
3.2 Market Dynamics
3.2.1 Market Drivers
3.2.1.1 Increasing adoption of convergent billing systems
3.2.1.2 Rising demand for customer care services
3.2.1.3 Growth in the telecommunications industry
3.2.1.4 Impact analysis for drivers
3.2.2 Market Restraints
3.2.2.1 Regulatory issues
3.2.2.2 Difficulty in integration with existing systems
3.2.2.3 Impact analysis of restraints
3.2.3 Market Opportunities
3.2.3.1 Rollout of NGOSS framework
3.3 Value Chain Analysis: Global OSS/BSS Market
3.4 Porter’s Five Forces Analysis: Global OSS/BSS Market
3.4.1 Bargaining Power of Suppliers
3.4.2 Bargaining Power of Buyers
3.4.3 Threat of New Entrants
3.4.4 Threat from Substitutes
3.4.5 Degree of Competition
3.5 Market Attractiveness Analysis: Global OSS/BSS Market, by Geography
3.6 Market Share Analysis: Global OSS/BSS Market, 2013

Chapter 4 Global OSS/BSS Market Revenue, by Process Type
4.1 Overview
4.1.1 Global OSS/BSS Market Revenue, by Process Type, 2012 - 2020 (US$ Billion)
4.1.2 Comparative Analysis: Global OSS/BSS Market Revenue, by Process Type, 2013 and 2020 (US$ Billion)
4.2 Operations Support System (OSS)
4.2.1 Global OSS Market Revenue, 2012 - 2020 (US$ Billion)
4.3 Business Support System (BSS)
4.3.1 Global BSS Market Revenue, 2012 - 2020 (US$ Billion)

Chapter 5 Global OSS Market Revenue, by Application
5.1 Overview
5.1.1 Global OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
5.1.2 Comparative Analysis: Global OSS Market Revenue, by Application, 2013 and 2020 (US$ Billion)
5.2 Network Design OSS Solutions
5.2.1 Global Network Design OSS Market Revenue, 2012 - 2020 (US$ Billion)
5.3 Network Monitoring OSS Solutions
5.3.1 Global Network Monitoring OSS Market Revenue, 2012 - 2020 (US$ Billion)
5.4 Service Fulfillment OSS Solutions
5.4.1 Global Service Fulfillment OSS Market Revenue, 2012 - 2020 (US$ Billion)
5.5 Service Assurance
5.5.1 Global Service Assurance OSS Market Revenue, 2012 - 2020 (US$ Billion)

Chapter 6 Global BSS Market Revenue, by Application
6.1 Overview
6.1.1 Global BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
6.1.2 Comparative Analysis: Global BSS Market Revenue, by Application, 2013 and 2020 (US$ Billion)
6.2 Customer Management BSS Solutions
6.2.1 Global Customer Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
6.3 Product/Service Management BSS Solutions
6.3.1 Global Product/Service Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
6.4 Revenue Management BSS Solutions
6.4.1 Global Revenue Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
6.5 Order Management BSS Solutions
6.5.1 Global Order Management BSS Market Revenue, 2012 - 2020 (US$ Billion)

Chapter 7 Global OSS/BSS Market Revenue, by Geography
7.1 Overview
7.1.1 Global OSS/BSS Market Revenue, by Geography, 2012 - 2020 (US$ Billion)
7.1.2 Comparative Analysis: Global OSS/BSS Market Revenue, by Geography, 2013 and 2020 (US$ Billion)
7.2 North America
7.2.1 North America OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
7.2.2 North America OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.2.3 North America BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.3 Europe
7.3.1 Europe OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
7.3.2 Europe OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.3.3 Europe BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.4 Asia Pacific
7.4.1 Asia Pacific OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
7.4.2 Asia Pacific OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.4.3 Asia Pacific BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.5 Rest of the World (RoW)
7.5.1 Rest of the World OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
7.5.2 Rest of the World OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
7.5.3 Rest of the World BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)

Chapter 8 Company Profiles
8.1 Amdocs Ltd.
8.1.1 Company Overview
8.1.2 Financial Overview
8.1.3 Business Strategies
8.1.4 Recent Developments
8.2 Tech Mahindra Limited
8.2.1 Company Overview
8.2.2 Financial Overview
8.2.3 Business Strategies
8.2.4 Recent Developments
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Overview
8.3.3 Business Strategies
8.3.4 Recent Developments
8.4 Accenture PLC
8.4.1 Company Overview
8.4.2 Financial Overview
8.4.3 Business Strategies
8.4.4 Recent Developments
8.5 IBM Corporation
8.5.1 Company Overview
8.5.2 Financial Overview
8.5.3 Business Strategies
8.5.4 Recent Developments
8.6 Hewlett-Packard Company
8.6.1 Company Overview
8.6.2 Financial Overview
8.6.3 Business Strategies
8.6.4 Recent Developments
8.7 Telefonaktiebolaget LM Ericsson
8.7.1 Company Overview
8.7.2 Financial Overview
8.7.3 Business Strategies
8.7.4 Recent Developments
8.8 CSG Systems International, Inc.
8.8.1 Company Overview
8.8.2 Financial Overview
8.8.3 Business Strategies
8.8.4 Recent Developments
8.9 Tata Consultancy Services (TCS) Limited
8.9.1 Company Overview
8.9.2 Financial Overview
8.9.3 Business Strategies
8.9.4 Recent Developments

List of Figures:
FIG. 1 Market Segmentation: Global OSS/BSS Market
FIG. 2 Global OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion) and Y-o-Y Growth (%)
FIG. 3 Global OSS Market, by Application, 2013 (US$ Billion)
FIG. 4 Global BSS Market, by Application, 2013 (US$ Billion)
FIG. 5 Global OSS/BSS Market, by Geography, 2013 (US$ Billion)
FIG. 6 Wireless Subscribers in India, 2006 - 2012, (Million Users)
FIG. 7 NGOSS Frameworx
FIG. 8 Value Chain Analysis: Global OSS/BSS Market
FIG. 9 Porter’s Five Forces Analysis: Global OSS/BSS Market
FIG. 10 Market Attractiveness Analysis: Global OSS/BSS Market
FIG. 11 Market Share Analysis: Global OSS/BSS Market, 2013
FIG. 12 Comparative Analysis: Global OSS/BSS Market Revenue, by Process Type, 2013 and 2020 (US$ Billion)
FIG. 13 Global OSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 14 Global BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 15 Comparative Analysis: Global OSS Market Revenue, by Application, 2013 and 2020 (US$ Billion)
FIG. 16 Global Network Design OSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 17 Global Network Monitoring OSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 18 Global Service Fulfillment OSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 19 Global Service Assurance OSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 20 Comparative Analysis: Global BSS Market Revenue, By Application, 2013 and 2020 (US$ Billion)
FIG. 21 Global Customer Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 22 Global Product/Service Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 23 Global Revenue Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 24 Global Order Management BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 25 Comparative Analysis: Global OSS/BSS Market Revenue, by Geography, 2013 and 2020 (US$ Billion)
FIG. 26 North America OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 27 Europe OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 28 Asia Pacific OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 29 Rest of the World OSS/BSS Market Revenue, 2012 - 2020 (US$ Billion)
FIG. 30 Amdocs Ltd. Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 31 Tech Mahindra Limited: Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 32 Oracle Corporation: Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 33 Accenture Plc: Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 34 IBM Corporation Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 35 Hewlett-Packard Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 36 Telefonaktiebolaget LM Ericsson: Annual Revenue, 2011 - 2013 (US$ Billion)
FIG. 37 CSG Systems International, Inc. Annual Revenue, 2011 - 2013 (US$ Million)
FIG. 38 Tata Consultancy Limited Annual Revenue, 2011 - 2013 (US$ Million)

List of Tables:
TABLE 1 Market Snapshot: Global OSS/BSS Market, 2013 & 2020
TABLE 2 Drivers for the OSS/BSS market: Impact Analysis
TABLE 3 Restraints for the OSS/BSS market: Impact Analysis
TABLE 4 Internet Penetration and Number of Users in Emerging Markets, June 2014
TABLE 5 Global OSS/BSS Market Revenue, by Process Type, 2012 - 2020 (US$ Billion)
TABLE 6 SIM Card Penetration, By Region, 2012 and 2017
TABLE 7 Global OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 8 Global BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 9 Global OSS/BSS Market Revenue, by Geography, 2012 - 2020 (US$ Billion)
TABLE 10 North America OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 11 North America BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 12 Europe OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 13 Europe BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 14 Asia Pacific OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 15 Asia Pacific BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 16 Rest of the World OSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)
TABLE 17 Rest of the World BSS Market Revenue, by Application, 2012 - 2020 (US$ Billion)

Note: Product cover images may vary from those shown
The global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020

FEATURED COMPANIES

  • Accenture PLC
  • Amdocs Ltd.
  • Hewlett-Packard Company
  • IBM Corporation
  • Oracle Corporation
  • Tech Mahindra Limited
  • MORE

Operations Support System (OSS) and Business Support System (BSS) are used to efficiently manage telecommunications service provider’s business. OSS aids in managing the provider’s network, while BSS facilitates customer-oriented tasks such as billing, order management, and Customer Relationship Management (CRM). OSS/BSS collectively help support the sustainability of the network operator’s operations.

The global market for OSS/BSS solutions was valued at US$ 21.86 billion in 2013 and is expected to grow at a CAGR of 12.7% from 2014 to 2020, to reach US$ 49.78 billion in 2020.The global OSS/BSS market is primarily driven by increasing adoption of convergent billing systems, rise in demand for customer care and growth in telecommunication industry. Conversely, regulatory issues and difficulty in integration with existing systems are the major factors hindering the growth of the market. However, the roll-out of new generation operation systems and software (NGOSS) framework is expected to provide potential growth opportunities for the players in OSS/BSS market.

In 2020, service assurance OSS solutions are expected to dominate the global OSS/BSS market followed by service fulfillment solutions. The dominance of these segments is attributed to high demand for consistent high-speed connectivity in North America and Europe. Moreover, the standards formulated by several telecommunications regulators across the globe for quality of service (QoS) in offering communications services encourages the network operators to deploy the service assurance and service fulfillment solutions. However, the network design and network monitoring solutions are primarily in demand in the Asia Pacific, Africa and Latin America. This is due to the expanding communications infrastructure in these geographies. Roll-out of high speed networks in these geographies is expected to further propel the growth of OSS solutions market. The global OSS market is expected to grow at a CAGR of 11.5% from 2014 to 2020.

The BSS market was dominated by the customer management solutions and is expected to remain dominant over the forecast period. However, due to decreasing Average Revenue Per User (ARPU) in Asia Pacific and Rest of the World and high investment in infrastructure, demand for revenue management solutions is expected to rise over the coming years. Moreover, increasing customer churn rate and increasing number of fraud cases encourages the communications service providers to deploy sophisticated revenue management solutions such as billing management, collection management, fraud management and others. Thus, the global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020.

In 2013, North America dominated the global OSS/BSS market. However, highest growth is expected from regions such as Latin America, Africa and Middle East. This is due to the shift in focus by communication service providers from developed markets, thereby giving rise to higher competition in the developing markets, which offers lucrative opportunities for growth. Moreover, increasing internet and cellular penetration in these regions is further adding to the demand for the global OSS market. Rest of the World OSS/BSS market is expected to grow at a CAGR of 16.1% from 2014 to 2020.

Note: Product cover images may vary from those shown
The global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020

- Accenture PLC
- Amdocs Ltd.
- CSG Systems International, Inc.
- Hewlett-Packard Company
- IBM Corporation
- Oracle Corporation
- Tata Consultancy Services (TCS) Limited
- Tech Mahindra Limited
- Telefonaktiebolaget LM Ericsson

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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