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2004 Wellsite Contractors Survey Oilfield Services Ratings: Reliability


Description: Exclusive customer satisfaction ratings in the area of reliablity for 24 major wellsite contractors.

This report contains 25+ pages of data, tables and other details regarding customer satisfaction ratings in the area of Reliability from the 2004 Wellsite Contractors Survey. Contents include 1-to-10 point ratings, scaled scores, top-to-bottom rankings, evaluation counts, category means and medians, high and low ratings, and ratings consistency measurements for 24 major wellsite service providers and drilling contractors. The report includes satisfaction ratings in the areas of: i) quality and reliability of field personnel, ii) quality & reliability of office personnel, and iii) quality, reliability and condition of field equipment and is segmented by customer size.


Contents: Survey Introduction & Overview

Reliability Index Ratings – All Respondents

- Quality and reliability of field personnel
- Quality & reliability of office personnel
- Quality, reliability and condition of field equipment

Performance & Reliability Index Ratings – Multinationals & Large NOCs

- Quality and reliability of field personnel
- Quality & reliability of office personnel
- Quality, reliability and condition of field equipment

Performance & Reliability Index Ratings – Independents & Smaller NOCs

- Quality and reliability of field personnel
- Quality & reliability of office personnel
- Quality, reliability and condition of field equipment

Survey Outline


Companies Mentioned Baker Hughes, BJ Services, Diamond Offshore, ENSCO International, Expro Group, Frank's Casing Crew, Frank's International, GlobalSantaFe, Grey Wolf, Geoservices, Halliburton, Helmerich & Payne, Key Energy Services, M-I, Nabors Industries, Noble Drilling, Parker Drilling, Patterson-UTI, Precision Drilling, Schlumberger, Smith International, Transocean, Weatherford International, and Wood Group.


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