Contents:

Executive Summary Introduction Background The Technology mGovernment Citizen-Facing mGovernment Operational Work Market Opportunities and Forecasts Figure 1: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast 2005-2010 Table 1: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast 2005-2010 Background Assumptions 1. Introduction From e- To m- Advances in Functionality Figure 2: Percentages of Total Mobile Users Accessing the Internet in 2002 Implications for Local Government and Business eGovernment And mGovernment The Advent of eGovernment Progress from Uncertain Beginnings The Impact of Mobile Telephony The Challenge of mGovernment Mobile and Wireless: Technological Background Mobile Telephony GSM 3G Wireless Networks WiFi: 802.11b and 802.11g WiMAX: 802.16 The Spread of WLANs WiFi in Local Government Towards Seamless Interoperability Market Developments and Opportunities in mGovernment Wireless Infrastructure Provision WiFi Hot-spots Device Manufacture and Design Mobile Device Functionality Figure 3: PDA or Smartphone? Display and Interface Mobile Local Government – Opportunities & Strategies for Wireless Technologies & Applications User Input Figure 4: The Virtual Keyboard mGovernment Requirements Financial Forecasts Total ICT Expenditure for Local Government Figure 5: All-ICT: Local Government Spend ($bn): Regional Forecast 2005-2010 Table 2: All-ICT: Local Government Spend ($bn): Regional Forecast 2005-2010 Mobile and Wireless Expenditure for Local Government Figure 6: Total Local Government Mobile/Wireless Spend ($bn):Regional Forecast 2005-2010 Table 3: Total Local Government Mobile/Wireless Spend ($bn):Regional Forecast 2005-2010 2. Mobile and Wireless: 2000-2010 The Wireless Technologies Microwave Radio for Mobile and Wireless Microwave Radio: the Pros and Cons Line-of-Sight Health and Safety Implications GSM GSM in Operation Enhancing GSM: HSCSD, GPRS, and EDGE HSCSD GPRS EDGE EDGE, the ITU, and 3G Cingular and EDGE Seamless Roaming 3G WiFi 802.11b (1999) 802.11g (2003) 802.11a (1999) The Impact of WiFi Interoperability and Vertical Handover Figure 7: Vertical Handover WiMAX WiMAX's Advantages WiMAX Standards 802.16c (2002) 802.16a (2003) 802.16-2004 802.16e (2005) The WiMAX Future? 802.16e and Mobile WiMAX The 802.20 Standard Implications For mGovernment Use and Functionality Mobile Broadband and mGovernment Security Factors: GSM and 3G GSM SMS Risk 3G 3G Security Weaknesses Security Factors: WiFi and WiMAX WiFi and WPA WiMAX VPNs Business Opportunities Interoperable Broadband Networks WiMAX's Emerging Importance Mobile Local Government – Opportunities & Strategies for Wireless Technologies & Applications WiMAX and Developing Countries The Opportunities 3. mGovernment Systems and Equipment Network Capability GSM and SMS Wireless Networks and Heightened Functionality The Need for Broadband Device Trends mGovernment Requirements Display Technology STN Figure 8: Differences in Display Quality between STN (Left) and TFT (Right) Mobile Screens TFT OLED Figure 9: OLED Small Screen Display Quality Online Environments For mGovernment Online Government Portals Content: Device-Specific or Device-Independent? Device-Specific Content The mTLD Group One Web and Device-Independence Device-Independence and Best Practice The MWI Trustmark The Implications Accessibility The Legal Position Sydney Test Case Public Sector Legal Vulnerability Accessibility and the One-Web Approach W3C Accessibility Guidelines Accessibility and Device Capabilities Voice Recognition Barcode URLs Functionality Developments in MMS and Mobile Security Multi-Media Messaging The VoxSurf Video Interface Functional Attractions Security OpenHand in Service Integrated Security Interoperability OpenHand in mGovernment 4 . Local Authority mGovernment Content Development and Delivery For mGovernment Content Management and Production Operational work Mission-Critical Networks Citizen-Facing mGovernment Background in eGovernment Centralised Citizen-Friendly Portals Figure 10: The FirstGov.Gov Homepage Direct.gov.uk Citizen-Facing mGovernment Initiatives mDemocracy UK Operational mGovernment Activity Mobile Local Government – Opportunities & Strategies for Wireless Technologies & Applications Project Nomad A Knowledge Base for mGovernment Preston Scope of Project Prioritising Inclusivity Financial Benefits Westminster Scope of Work Convenience of Mobile CCTV Figure 11: Wireless Westminster CCTV Control Room Serving 33 Networked Cameras Benefits Gateshead Unifying the Platform Trial Roll-Out Operational Results MIS and System Operation Benefits City Wireless Network Trials -Worldwide Intel Digital Communities Wireless Philadelphia Mobile Jerusalem Project Aims First Stage Work and Follow-Ons Tourist Services IST Project Palio Mission-Critical Local Authority Networks Figure 12: Public Safety Command and Control Centre TETRA TETRA MoU Association TETRA: Background and Operating Characteristics TETRA Security Figure 13: Dimetra SecureNet in Use on Mounted and Portable Mobile Terminals TETRA 2 TETRA 2 Features and Benefits Motorola's Contribution Motorola and Network Interoperability Wireless Broadband Backbones Integrated Solutions Figure 14: Integration of Mission-Critical Resources Mesh Networks 5. Mobile and Wireless Market Opportunities in Local Government 73 Introduction Arrangement of Forecasts Total Mobile and Wireless Local Government Spend Figure 15: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast 2005-2010 Table 4: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast 2005-2010 Background Assumptions Europe and North America Expenditure on All ICT All ICT Expenditure: 2005-2010, All Sectors Figure 16: All-ICT Spend ($bn): Regional Forecast 2005-2010 Table 5: All-ICT Spend ($bn): Regional Forecast 2005-2010 Local Government Forecasts for Mobile and Wireless Markets All-ICT Expenditure: Local Government Figure 17: All-ICT: Local Government Spend ($bn): Regional Forecast 2005-2010 Table 6: All-ICT: Local Government Spend ($bn): Regional Forecast 2005-2010 All-ICT Expenditure Segmentation: Local Government Telecommunications Devices Mobile Local Government – Opportunities & Strategies for Wireless Technologies & Applications Figure 18: Telecommunications Devices: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Table 7: Telecommunications Devices: Local Government ICT Spend ($bn): Regional Forecast 2005-2010 Systems Hardware Figure 19: Systems Hardware: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Table 8: Systems Hardware: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Systems Software Figure 20: Systems Software: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Table 9: Systems Software: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Outsourced Services and Staffing Figure 21: Services/Staff: Local Government ICT Spend ($bn):Regional Forecast 2005-2010 Table 10: Services/Staff: Local Government ICT Spend ($bn): Regional Forecast 2005-2010 All Mobile/Wireless ICT Expenditure: Local Government Figure 22: Total Local Government Mobile/Wireless Spend ($bn):Regional Forecast 2005-2010 Table 11: Total Local Government Mobile/Wireless Spend ($bn):Regional Forecast 2005-2010 All Mobile/Wireless ICT Expenditure Segmentation: Local Government All Telecommunications Devices Figure 23: All Telecommunications Devices: Local Government Mobile and Wireless Spend ($bn): Regional Forecast 2005-2010 Table 12: All Telecommunications Devices: Local Government Mobile and Wireless Spend ($bn): Regional Forecast 2005-2010 Systems Hardware Figure 24: Systems Hardware: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005-2010 Table 13: Systems Hardware: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005-2010 Systems Software Figure 25: Systems Software: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005- 2010 Table 14: Systems Software: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005- 2010 Outsourced Services and Staffing Figure 26: Services/Staff: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005- 2010 Table 15: Services/Staff: Local Government Mobile and Wireless Spend ($bn):Regional Forecast 2005-2010 Mobile/Wireless Portable and Handheld End-User Devices: Local Government Figure 27: Portable and Handheld End-User Telecommunications Devices: Local Government Spend ($m): Regional Forecast 2005-2010 Table 16: Portable and Handheld End-User Telecommunications Devices: Local Government Spend ($m): Regional Forecast 2005-2010 Mobile/Wireless Portable and Handheld End-User Device Segmentation: Local Government Wireless Laptops Figure 28: Wireless Laptops: Local Government Spend ($m):Regional Forecast 2005-2010 Table 17: Wireless Laptops: Local Government Spend ($m):Regional Forecast 2005-2010 PDAs and Smartphones Figure 29: PDAs/Smartphones: Local Government Spend ($m):Regional Forecast 2005-2010 Table 18: PDAs/Smartphones: Local Government Spend ($m):Regional Forecast 2005-2010 Numbers of Mobile/Wireless Portable and Handheld End-User Devices Buy-In Prices Table 19: Wireless Laptops: Average Buy-in Prices ($):Regional Forecast 2005-2010 Table 20: PDAs/Smartphones: Average Buy-in Prices ($):Regional Forecast 2005-2010 Numbers of Wireless Laptops Figure 30: Wireless Laptops: Numbers (m) Purchased by Local Government:egional Forecast 2005-2010 Table 21: Wireless Laptops: Numbers (m) Purchased by Local Government: Regional Forecast 2005-2010 Numbers of PDAs and Smartphones Figure31:PDAs/Smartphones:Numbers (m) Purchased by Local Government:Regional Forecast 2005-2010 Table22:PDAs/Smartphones: Numbers (m) Purchased by Local Government:Regional Forecast 2005-2010 Appendix 1 – Web Addresses List of Forecasts All regional forecasts cover four regions: North America, Europe, Asia Pacific, Rest of World 2005-2010 Total Local Government & ICT Spend Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast All-ICT: Local Government Spend ($bn): Regional Forecast All-ICT Spend ($bn): Regional Forecast Telecommunications Devices: Local Government ICT Spend ($bn): Regional Forecast All Telecommunications Devices: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Hardware, Software & Outsourcing Spend Systems Hardware: Local Government ICT Spend ($bn): Regional Forecast Systems Hardware: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Systems Software: Local Government ICT Spend ($bn): Regional Forecast Systems Software: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Services/Staff: Local Government ICT Spend ($bn): Regional Forecast Services/Staff: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Portable & Handheld Equipment used in Local Government Portable and Handheld End-User Telecommunications Devices: Local Government Spend ($m): Regional Forecast Wireless Laptops: Local Government Spend ($m): Regional Forecast Wireless Laptops: Numbers (m) Purchased by Local Government: Regional Forecast Wireless Laptops: Average Buy-in Prices ($): Regional Forecast PDAs/Smartphones: Local Government Spend ($m): Regional Forecast PDAs/Smartphones: Numbers (m) Purchased by Local Government: Regional Forecast PDAs/Smartphones: Average Buy-in Prices ($): Regional Forecast List of Figures All regional forecasts cover four regions: North America, Europe, Asia Pacific, Rest of World 2005-2010 Figure 1: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Figure 2: Percentages of Total Mobile Users Accessing the Internet in 2002 Figure 3: PDA or Smartphone? Figure 4: The Virtual Keyboard Figure 5: All-ICT: Local Government Spend ($bn): Figure 6: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Figure 7: Vertical Handover Figure 8: Differences in Display Quality between STN and TFT Mobile Screens Figure 9: OLED Small Screen Display Quality Figure 10: The FirstGov.Gov Homepage Figure 11: Wireless Westminster CCTV Control Room Serving 33 Networked Cameras Figure 12: Public Safety Command and Control Centre Figure 13: Dimetra SecureNet in Use on Mounted and Portable Mobile Terminals Figure 14: Integration of Mission-Critical Resources Figure 15: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Figure 16: All-ICT Spend ($bn): Regional Forecast 2005-2010 Figure 17: All-ICT: Local Government Spend ($bn): Regional Forecast 2005-2010 Figure 18: Telecommunications Devices: Local Government ICT Spend ($bn): Regional Forecast Figure 19: Systems Hardware: Local Government ICT Spend ($bn): Regional Forecast Figure 20: Systems Software: Local Government ICT Spend ($bn): Regional Forecast Figure 21: Services/Staff: Local Government ICT Spend ($bn): Regional Forecast Figure 22: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Figure 23: All Telecommunications Devices: Local Government Mobile and Wireless Spend ($bn):Regional Forecast Mobile Local Government – Opportunities & Strategies for Wireless Technologies & Applications Figure 24: Systems Hardware: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Figure 25: Systems Software: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Figure 26: Services/Staff: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Figure 27: Portable and Handheld End-User Telecommunications Devices: Local Government Spend ($m) Regional Forecast Figure 28: Wireless Laptops: Local Government Spend ($m): Regional Forecast Figure 29: PDAs/Smartphones: Local Government Spend ($m): Regional Forecast Figure 30: Wireless Laptops: Numbers (m) Purchased by Local Government: Regional Forecast Figure 31: PDAs/Smartphones: Numbers (m) Purchased by Local Government: Regional Forecast List of Tables All regional forecasts cover four regions: North America, Europe, Asia Pacific, Rest of World 2005-2010 Table 1: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Table 2: All-ICT: Local Government Spend ($bn): Regional Forecast Regional Forecast Table 3: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Table 4: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Table 5: All-ICT Spend ($bn): Regional Forecast Table 6: All-ICT: Local Government Spend ($bn): Regional Forecast Table 7: Telecommunications Devices: Local Government ICT Spend ($bn): Regional Forecast Table 8: Systems Hardware: Local Government ICT Spend ($bn): Regional Forecast Table 9: Systems Software: Local Government ICT Spend ($bn): Regional Forecast Table 10: Services/Staff: Local Government ICT Spend ($bn): Regional Forecast Table 11: Total Local Government Mobile/Wireless Spend ($bn): Regional Forecast Table 12: All Telecommunications Devices: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Table 13: Systems Hardware: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Table 14: Systems Software: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Table 15: Services/Staff: Local Government Mobile and Wireless Spend ($bn): Regional Forecast Table 16: Portable and Handheld End-User Telecommunications Devices: Local Government Spend ($m): Regional Forecast Table 17: Wireless Laptops: Local Government Spend ($m): Regional Forecast Table 18: PDAs/Smartphones: Local Government Spend ($m): Regional Forecast Table 19: Wireless Laptops: Average Buy-in Prices ($):Regional Forecast Table 20: PDAs/Smartphones: Average Buy-in Prices ($):Regional Forecast Table 21: Wireless Laptops: Numbers (m) Purchased by Local Government:: Regional Forecast Table 22: PDAs/Smartphones: Numbers (m) Purchased by Local Government: Regional Forecast

Summary:

Following its advent in the mid-nineties, eGovernment has become firmly established with the global proliferation of Internet use. In fact, national governments across the world have firm policy commitments to online democracy, with convenient access to information for governmental purposes and provision of interactive resources. Acknowledging the importance of mGovernment in future governmental agendas, the work of local authorities are prioritising mobile extensions to well-established programmes for eGovernment. And combined with sustained enhancements to mobile device functionality & growing deployment of wireless broadband networks the scope of mGovernment is set to expand even further. Given the global interest & expansion in utilising mobile & wireless technologies for local government, the rewards for understanding and exploiting mobile & wireless technology in this area, in the coming five years, are considerable. Data Forecasts Forecast Summary (20052010) Comprehensive Data: 22 pages of market sizing and forecasts in the next 5 years. Visual: 18 full colour charts, & 32 tables make for easy reference. Also includes: 16 page profiles on major software packages, 22 pages on mobile devices and 21 pages on key roles and applications. Forecasts Suite: Total local government & ICT spend; Hardware, software & outsourcing spend; Portable & handheld equipment used in local government: End-user telecoms devices (local government spend), Numbers/average buy-in prices for wireless laptops, PDAs & smartphones.

Companies Mentioned

- Albatros - Alvarion - Blackboard - California State University - Cingular - Cisco - CRMPA - CTAD - Eastman Kodak - eCollegeWales - Education Arcade - Ericsson - ETSI - GSA - Hewlett-Packard - Hot Lava Software Inc. - Intel- Interactive LCC - ITU - LSDA - Marconi - Microsoft - mTLD - MWI - Nokia - Norwegian School of Information Technology - NRDC - OpenHand - Samsung - Sanyo Electric - Segala M Test - SmartForce - SOCOG - Starbucks - Surrey & Sussex SHA - Synapse Data Solutions - Tesla - T-Mobile - Ultralab - Verizon - Virtual Devices - VoxSurf - W3C -Watagame -WiFi Alliance -WiMAX Forum