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Viewing report
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Reaching a Crescendo: The IP PBX Market
In-Stat/MDR, Dec 2005, Pages: 18
The shift from traditional PBX systems based on Time Division Multiplexing (TDM) to PBX systems that are Internet Protocol (IP)-enabled or IP-based has reached a crescendo. US businesses have moved beyond merely experimenting with IP solutions to incorporating them into the fabric of their voice and data network strategies. Many businesses have tried IP solutions, realized tangible benefits from those endeavors, and are increasingly taking actions to expand IP deployments.
Future purchase plans will hasten this shift to IP solutions, particularly in the small business market where IP-enabled and IP-based purchase plans double that of traditional PBX or Key Systems.
This shift to IP solutions has created new expectations on the part of business customers, when it comes to channel partnerships and the consultative roles partners can fill. Customers expect IP solutions to be pervasive enough that a wide range of potential channel partners will be available, including voice network and data network integrators, systems integrators, network equipment vendors, and traditional telecommunications service providers. As IP adoption increases, so does the opportunity to create strategic and ongoing relationships with business customers.
This recent report found the following:
Because IP alternatives are relatively new, many businesses are using multiple solutions to determine how IP can best be incorporated in their organizations.
The use of IP solutions now nearly rivals use of TDM PBX or Centrex solutions.
20% of respondents use multiple IP solutions, with a combination of IP-enabled and IP-based solutions being the most popular mix of alternatives.
Customers are expecting IP alternatives to be pervasive enough that they can rely on a wide range of channel partners to help them with their integration and maintenance needs.
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