Contents:

Executive Summary Major Findings Recommendations Measuring the Impact of Identity Fraud Existing Card Accounts Fraud Existing Non-Card Accounts Fraud New Accounts and Other Frauds Consumer Profiles Who's at Risk? Consumer Behaviors Preventing Identity Fraud How is Information Obtained? 3 How does the Fraud Amount vary by how the Information is Obtained? Who is the Fraud Operator? How is the Fraud Operator Identified? What is the Fraud Amount Obtained by the Fraud Operator? Detecting Identity Fraud The Identity Fraud Life-Cycle How long is Information Misused? How is length of misuse linked to how information was obtained? How long does it take to Detect Identity Fraud? How does detection time affect fraud amounts? How is Identity Fraud Discovered? Which Method of Detection Reduces Fraud Amounts the Most? Which Method of Detection is Most Effective for Each Fraud Type? Resolving Identity Fraud What is the Consumer Cost associated with Identity Fraud? How Much Time does it take from Discovery of Fraud to its Resolution? What do Victims do to resolve Fraud? Do Consumers Face Other Problems? Related Research Appendix Defining Common Terms Methodology Index of Tables Table of Figures Survey Summary Survey Summary by Fraud Type Fraud Type Rates (one year) Fraud Type Rates (3 year) Credit/Debit Card Misuse Types of Existing Non-Card Accounts Misused Types of New Accounts Opened Survey Summary by Household Income Survey Summary by Age Group Survey Summary by Ethnicity Means of Access Average Fraud Amount by Means of Access Criminal's Identity Fraud Amount by Criminal's Identity Average Fraud Amounts and Detection Times Average Fraud Life-Cycle by Fraud Type Means of Misuse Length of Misuse by Fraud Type Average Length of Misuse for Each Method of Access Average Days to Detect Fraud for Each Detection Method Average Fraud Amount as Detection Time Increases Detection Methods Average Fraud Amounts Obtained for Each Detection Method Detection Methods by Fraud Type Average Consumer Cost by Detection Method Consumer's Cost by Criminal Identity Time to Resolve (in days) Hours Spent Resolving Fraud for each Fraud Type Average Hours to Resolve Fraud by Detection Method Victim's Contact Made or Not Victim's Contact to Resolve fraud Fraud Alerts Placed Other Problems in Resolving Fraud Consumer Behavior Patterns