Computer Services Report 2015
- ID: 3272323
- June 2015
- Region: United Kingdom
- 51 Pages
- Key Note Ltd
This report examines the UK computer services market. This sector is broadly defined as the provision of various IT services, covering IT design, consultancy, support and maintenance activities. IT outsourcing (ITO) services are also covered by the scope of this report.
The majority of activities undertaken within the computer services sector are covered under the Standard Industrial Classification of Economic Activities 2007 (SIC 2007), under category 62 - computer programming, consultancy and related activities. This category covers a range of activities across the various SIC subdivisions, including:
62.01 - computer programming activities
62.01/1 - ready-made interactive leisure and entertainment software development
62.01/2 - business and domestic software development
62.02 - computer consultancy activities
62.03 - computer facilities management activities
62.09 - other information technology and computer service activities.
The computer services market, as defined by this report, also covers various activities not included within SIC category 62. Other relevant SIC categories are listed below; however, it is important to note that these codes also cover a wide range of unrelated activities.
33.2 - installation of industrial machinery and equipment (includes the installation of communications equipment, process control equipment, and mainframe and similar hardware)
43.21 - electrical installation (including telecommunications and computer network wiring)
63.1 - data processing, hosting and related activities; web portals
95.1 - repair of computers and communication equipment.
IT activities excluded from the scope of this report include those relating to the domestic sector; leisure/entertainment software; and the manufacture, marketing and supply of computer hardware. Activities relating to the hardware supply market are covered by The Computer Hardware Market Report. However, the supply of computer hardware or hardware consultancy services, when provided within the scope of computer services contracts, is included within this analysis.
Business process outsourcing (BPO) - such as the provision of outsourced contact centres - is also excluded from the scope of this report, although any computer services used in the support of BPO are included. Application service providers (ASPs), which provide various services via a Web browser or special-purpose client software, are also covered.
Consulting services encompass various activities and services across the areas of computer hardware and software, largely relating to the planning and design of new or modified IT systems. This can cover consulting across numerous aspects of the client’s IT capabilities, from general IT, corporate strategy and best practice systems, through to business process management (BPM) design and integration, system architecture, product selection and long-term maintenance.
Implementation covers the various services required for new and modified systems installation, including procurement, configuration, the installation itself, testing and project management. System building and installation tends to represent the most significant activity within the context of implementation. In order to keep both costs and disruption to the business at a minimum, clients often choose to integrate existing IT infrastructure with any new system. Also included within this sector is the provision of any bespoke software required in the implementation of a new IT system, in addition to any user training and education.
This sector relates to the provision of management services provided across a client’s IT system. Activities can range from the provision of help desk services to network management, on-site systems management, facilities management, and disaster prevention and recovery services. For the most part, computer services companies can supply both specific, individual services and, more commonly, multiple services.
This sector primarily concerns the provision of services to ensure the continuity of daily client IT operations. This includes technical support and long-term maintenance agreements across the areas of hardware, software, networking and cabling.
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1. Introduction & Definition
2. REPORT COVERAGE
3. MARKET SECTORS
What’s KEY in the Market?
4. KEY DRIVERS
5. MARKET TRENDS
6. ECONOMIC TRENDS
7. MARKET POSITION
8. HOW ROBUST IS THE MARKET?
Market Size, Segmentation & Forecasts
9. MARKET SIZE & SEGMENTATION
The Total Market
Future Economic Trends
Forecast Total Market
11. MARKET GROWTH
13. GLOBAL LEADERS
Strengths, Weaknesses, Opportunities & Threats
EU Data Protection Regulation
Data Centre Climate Change Agreement
SME Engagement in Public Contracts
Women in IT