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Service Modelling: Principles and Applications
John Wiley and Sons Ltd, April 2006, Pages: 296
This book targets modelling of services in the interests of efficient service management. The author provides a complete and up-to-date overview of service modelling, which is presented in both the context of business processes, and of requirements stemming from the need to manage network resources. The book begins with a validation of the need for service modelling, and goes on to describe research frameworks and prior work in the area. State-of-the-art concepts for service modelling are then explained and discussed in detail, and real-world use cases from both fixed and mobile networks illustrate the theory. The book uses TeleManagement Forum work such as SFT, eTOM and SID as a frame of reference, and describes models using UML (Unified Modelling Language).
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