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Unified Communication as a Service (UCaaS) Market by Components, Organization Size and Geography - Global Forecast to 2020

  • ID: 3384356
  • August 2015
  • Region: Global
  • 154 Pages
  • Markets and Markets
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Unified Communication as-a-service (UCaaS) Market to Grow from USD 15.12 Billion in 2015 to USD 24.88 Billion by 2020

FEATURED COMPANIES

  • Alcatel - Lucent
  • Avaya
  • Cisco
  • Hewlett-Packard
  • IBM
  • Microsoft
  • MORE

"Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020"

UCaaS in communication industry offers a customized software platform for better connectivity, which supports integration of various functions including email, directory services, conferencing, telephony, messaging, and call & multimedia/cross media that can be easily managed within an organization. UCaaS is usually considered as the best option which supports real time, near field messaging, collaboration, and interactive systems. It facilitates communication for broad range of user across the small, medium businesses and enterprises with cloud-based access, which is considered as the central driver of UCaaS market.

Other factors which influence the UCaaS market include its rising demand and adaptation in small and medium business enterprises. This service enables employees to use varied devices, such as wireless phone, personal digital assistant, personal computers, and mobile phones READ MORE >

Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Alcatel - Lucent
  • Avaya
  • Cisco
  • Hewlett-Packard
  • IBM
  • Microsoft
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered
1.4 Currency
1.5 Stakeholders

2 Research Methodology
2.1 Market Size Estimation
2.2 Market Breakdown and Data Triangulation
2.3 Market Share Estimation
2.3.1 Key Data Taken From Secondary Sources
2.3.2 Key Data Taken From Primary Sources
2.3.3 Key Industry Insights
2.4 Assumptions

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in Unified Communication as A Service Market
4.2 Unified Communication as A Service Market - Top Three Components
4.3 Global Unified Communication as A Service Market
4.4 Unified Communication as A Service Market Potential
4.5 Unified Communication as A Service Vertical Market
4.6 Unified Communication as A Service Regional Market
4.7 Life Cycle Analysis, By Region, 2015

5 Market Overview
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Low Cost of Ownership as Compared to Other Communications Tools
5.4.1.2 Pay-Per-Use Model of Charging the End Users
5.4.1.3 Increasing SMB Demand for UCaaS
5.4.1.4 Increasing Byod and Enterprise Mobility Trend
5.4.1.5 Continuous Service Support
5.4.2 Restraints
5.4.2.1 Organization Size Affects the UC Deployment Process
5.4.2.2 Security Issues are an Obstacle for UCaaS Market
5.4.2.3 Awareness of Cloud UC in Some Geographical Regions
5.4.3 Opportunities
5.4.3.1 Communication on the Move With New Techniques
5.4.3.2 Untapped Or Less Explored Markets
5.4.4 Challenges
5.4.4.1 Difficult to Replace Traditional Way of Communication With Unified Communication
5.4.4.2 Poor IT Infrastructure is Big Challenge for UC

6 Industry Trends
6.1 Introduction
6.2 Unified Communication as A Service Market Value Chain
6.3 Ecosystem
6.4 Top Vendors Ecosystem

7 Unified Communication as A Service Market Analysis, By Component (Page No. - 51)
7.1 Introduction
7.1.1 Telephony
7.1.2 Unified Messaging
7.1.3 Conferencing
7.1.4 Collaboration Platforms & Application

8 Unified Communication as A Service Market Analysis, By Organization Size
8.1 Introduction
8.2 Small Businesses
8.3 Medium Businesses
8.4 Enterprises
8.5 Large Enterprises

9 Unified Communication as A Service Market Analysis, By Vertical
9.1 Introduction
9.2 Banking, Financial Service & Insurance (BFSI)
9.3 Telecom & It
9.4 Consumer Goods & Retail
9.5 Healthcare
9.6 Public Sector & Utilities
9.7 Logistics & Transportation
9.8 Travel & Hospitality
9.9 Other Verticals

10 Unified Communication as A Service Market Analysis, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East & Africa (MEA)
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Competitive Situation and Trends
11.2.1 Mergers & Acquisitions
11.2.2 Agreements, Partnerships, and Collaborations
11.2.3 New Product Developments

12 Company Profiles
(Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments)*
12.1 Introduction
12.2 Alcatel - Lucent
12.3 Avaya
12.4 Cisco
12.5 Computer Sciences Corporation (CSC)
12.6 Hewlett-Packard
12.7 IBM
12.8 Microsoft
12.9 Polycom
12.10 Verizon Communication
12.11 Voss

*Details on Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Recent Developments
13.2 Insights of Industry Experts
13.3 Discussion Guide
13.4 Introducing RT: Real Time Market Intelligence
13.5 Available Customizations
13.6 Related Reports

List of Tables

Table 1 Global Unified Communication as A Service Market Size and Growth Rate, 2014-2020 (USD Billion, Y-O-Y %)
Table 2 Increasing Mobility & Byod Trend is Propelling the Growth of Unified Communication as A Service Market
Table 3 Lack of Awareness and Deployment Size is Hammering the Growth of Unified Communication as A Service Market
Table 4 Lack of Awareness in Untapped Or Less Explored Regions is the New Opportunity for Unified Communication as A Service Market
Table 5 Integrating Unified Communication as A Service is A Key Challenge for the Growth of This Market
Table 6 Global Unified Communication as A Service Market, By Component, 2014-2020 (USD Billion)
Table 7 Telephony: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 8 Telephony: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 9 Telephony: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 10 Unified Messaging: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 11 Unified Messaging: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 12 Unified Messaging: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 13 Conferencing: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 14 Conferencing: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 15 Conferencing: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 16 Collaboration Platforms & Application: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 17 Collaboration Platforms & Applications: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 18 Collaboration Platforms & Applications: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 19 Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 20 Small Businesses: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 21 Small Businesses: Unified Communication as A Service Market Size , By Vertical, 2014 - 2020 (USD Billion)
Table 22 Small Businesses: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 23 Medium Businesses : Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 24 Medium Businesses: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 25 Medium Businesses: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 26 Enterprises: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 27 Enterprises: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 28 Enterprises: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 29 Large Enterprises: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 30 Large Enterprises: Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 31 Large Enterprises: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 32 Unified Communication as A Service Market Size, By Vertical, 2014 - 2020 (USD Billion)
Table 33 BFSI: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 34 BFSI: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 35 BFSI: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 36 Telecom & It: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 37 Telecom & It: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 38 Telecom & It: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 39 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 40 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 41 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 42 Healthcare: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 43 Healthcare: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 44 Healthcare: Unified Communication as A Service Market Size, By Region , 2014 - 2020 (USD Billion)
Table 45 Public Sector & Utilities: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 46 Public Sector & Utilities: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 47 Public Sector & Utilities: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 48 Logistics & Transportation: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 49 Logistics & Transportation: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 50 Logistics & Transportation: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 51 Travel & Hospitality: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 52 Travel & Hospitality: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 53 Travel & Hospitality: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 54 Other Verticals: Unified Communication as A Service Market Size, By Component, 2014 - 2020 (USD Billion)
Table 55 Other Verticals: Unified Communication as A Service Market Size, By Organization Size, 2014 - 2020 (USD Billion)
Table 56 Other Verticals: Unified Communication as A Service Market Size, By Region, 2014 - 2020 (USD Billion)
Table 57 Unified Communication as A Service Market Size, By Region, 2014-2020 (USD Billion)
Table 58 North America: Unified Communication as A Service Market Size, By Component, 2015 - 2020 (USD Billion)
Table 59 North America: Unified Communication as A Service Market Size, By Organization Size, 2015 - 2020 (USD Billion)
Table 60 North America: Unified Communication as A Service Market Size, By Vertical, 2015 - 2020 (USD Billion)
Table 61 Europe: Unified Communication as A Service Market Size, By Component, 2015 - 2020 (USD Billion)
Table 62 Europe: Unified Communication as A Service Market Size, By Organization Size, 2015 - 2020 (USD Billion)
Table 63 Europe: Unified Communication as A Service Market Size, By Vertical, 2015 - 2020 (USD Billion)
Table 64 APAC: Unified Communication as A Service Market Size, By Component, 2015 - 2020 (USD Billion)
Table 65 APAC: Unified Communication as A Service Market Size, By Organization Size, 2015 - 2020 (USD Billion)
Table 66 APAC: Unified Communication as A Service Market Size, By Vertical, 2015 - 2020 (USD Billion)
Table 67 MEA: Unified Communication as A Service Market Size, By Component, 2015 - 2020 (USD Billion)
Table 68 MEA: Unified Communication as A Service Market Size, By Organization Size, 2015 - 2020 (USD Billion)
Table 69 MEA: Unified Communication as A Service Market Size, By Vertical, 2015 - 2020 (USD Billion)
Table 70 Latin America: Unified Communication as A Service Market Size, By Component, 2015 - 2020 (USD Billion)
Table 71 Latin America: Unified Communication as A Service Market Size, By Organization Size, 2015 - 2020 (USD Billion)
Table 72 Latin America: Unified Communication as A Service Market Size, By Vertical, 2015 - 2020 (USD Billion)
Table 73 Mergers & Acquisitions, 2013-2015
Table 74 Agreements, Partnerships, and Collaborations, 2013-2015
Table 75 New Product Development, 2013-2015
Table 76 New Product Launches
Table 77 Mergers & Acquisitions

List of Figures

Figure 1 Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Unified Communication as A Service Market Size, Components Snapshot (2015-2020): Market for Collaboration Platforms & Application to Grow at the Highest CAGR
Figure 7 Unified Communication as A Service, Organization Size Snapshot (2015-2020): Small Businesses Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 8 Unified Communication as A Service Market Size, Vertical Snapshot (2015-2020): Travel & Hospitality Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 9 Unified Communication as A Service Market Size, Geography Snapshot (2015-2020): APAC is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 10 North America is Expected to Hold the Largest Market Share in 2015
Figure 11 Rise in Adoption of Cloud-Based Unified Communication as A Service is the Key Driving Factor
Figure 12 Telephony, Conferencing, and Unified Messaging are the Top Three Components Expected to Gain the Highest Traction in Terms of Market Size
Figure 13 North America Holds the Largest Share in the Unified Communication as A Service Market (2015)
Figure 14 Asia- Pacific is Expected to Have the Highest Growth Potential During the Forecast Period
Figure 15 BFSI Vertical Will Continue to Dominate the Unified Communication as A Service Market in the Next Five Years
Figure 16 Asia-Pacific to Grow at the Highest CAGR as Compared to Other Regions
Figure 17 Regional Life Cycle - MEA is Expected to Be in the Introduction Phase in 2015
Figure 18 Evolution of UCaaS Market
Figure 19 Unified Communication as A Service Market Segmentation
Figure 20 Market Dynamics of Unified Communication as A Service Market
Figure 21 Value Chain Analysis
Figure 22 Ecosystem
Figure 23 Top Vendors Ecosystem
Figure 24 Telephony is Leading the Unified Communication as A Service Market By Component Type
Figure 25 Unified Communication as A Service Market Size, By Organization Size
Figure 26 Enterprises Segment Would Lead the Organization Size Market During the Forecast Period
Figure 27 Small Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 28 Medium Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 29 Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 30 Large Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 31 Unified Communication as A Service Market, By Vertical
Figure 32 Consumer Goods & Retail, BFSI, and Logistics & Transportation are the Top Three Verticals to Show Considerable Growth During the Forecast Period
Figure 33 Asia-Pacific Will Exhibit the Highest Growth Rate in the Unified Communication as A Service Market
Figure 34 Geographic Snapshot - Asia-Pacific is Emerging as the New Hotspot
Figure 35 Geographic Snapshot (2015-2020): Asia-Pacific is an Attractive Destination for the Overall Unified Communication as A Service Market
Figure 36 North America Market Snapshot
Figure 37 Europe Market Snapshot
Figure 38 Asia-Pacific Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 39 Asia-Pacific is the Fastest-Growing Regions in the UCaaS Market
Figure 40 Middle East & Africa Market Snapshot: Telephony, Enterprises, and Consumer Good & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 41 Latin America Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 42 Companies Adopted Mergers & Acquisitions as the Key Growth Strategies From 2012-2015
Figure 43 Cisco & Microsoft Grew at the Highest Rate Between 2012 and 2014
Figure 44 Market Evaluation Framework
Figure 45 Battle for Market Share: Agreements, Partnerships, and Collaborations are the Key Strategies
Figure 46 Geographic Revenue Mix of Top Market Players
Figure 47 Alcatel-Lucent: Company Snapshot
Figure 48 Alcatel-Lucent: SWOT Analysis
Figure 49 Avaya: Company Snapshot
Figure 50 Avaya: SWOT Analysis
Figure 51 Cisco: Company Snapshot
Figure 52 Cisco: SWOT Analysis
Figure 53 CSC: Company Snapshot
Figure 54 CSC: SWOT Analysis
Figure 55 HP: Company Snapshot
Figure 56 HP: SWOT Analysis
Figure 57 IBM: Company Snapshot
Figure 58 IBM: SWOT Analysis
Figure 59 Microsoft: Company Snapshot
Figure 60 Microsoft: SWOT Analysis
Figure 61 Polycom: Company Snapshot
Figure 62 Polycom: SWOT Analysis
Figure 63 Verizon Communication: Company Snapshot
Figure 64 Verizon Communication: SWOT Analysis
Figure 65 Voss : SWOT Analysis

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FEATURED COMPANIES

  • Alcatel - Lucent
  • Avaya
  • Cisco
  • Hewlett-Packard
  • IBM
  • Microsoft
  • MORE

Unified Communication as a Service is a highly advanced tool which supports integration of all types of communication components. It can be delivered on any network and easily deployed on-premises and over cloud. Enterprise and SMB’s are increasingly turning towards the cloud-based UC services, where they can have off-site data storage centers. UC service over cloud offers various benefits such as low cost of installation, which eliminates the need to pay in advance as it is pay per usage model. Cloud-based UC is highly flexible and scalable with advanced mobility techniques to authorize remote workers to communicate with coworkers and customers.

UCaaS companies are introducing new cloud-based UC solutions for small & medium size businesses and are targeting to cover mid-to-large enterprises, which are more interested toward cloud-based unified communication deployment rather than on-premise delivery model. UCaaS market is lucrative as it offers accessibility from remote places on various devices and also reduces the workload of IT department and users.

North America is expected to have the largest market share, followed by Europe. Organizations in countries of NA and EU are looking for the better communication connectivity across the world with their partners and customers, and hence are opting for various ways to improve their communication efficiency and productivity at decreased cost.

Estimates suggest that enterprises will invest in the UCaaS market in a much encouraging rate in coming years. Sectors such as consumer goods & retail, BFSI, transportation & logistics, and telecom & IT have shown positive growth outlook in this market. These sectors account for a major share of the overall UCaaS market. This is not only ensuring the overall growth of UCaaS market, but also encouraging new users by highlighting instances of successful deployments, thus leading to new implementations across other verticals.

The UCaaS market is segmented on the basis of components: telephony, unified messaging, conferencing, collaboration platforms, and applications; on the basis organization size: small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +); on the basis of industry/verticals: banking, financial services, and insurance (BFSI), telecom & IT (IT), consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others (including education, media & entertainment, manufacturing); and by region: North America (NA), Asia-Pacific (APAC), Europe (EU), Middle East & Africa (MEA), and Latin America (LA).

Forecasts suggest the Unified Communication as-a-service (UCaaS) market to grow from USD 15.12 Billion in 2015 to USD 24.88 Billion by 2020. This represents a Compound Annual Growth Rate (CAGR) of 10.5% from 2015 to 2019. The table given below highlights the overall market growth, in terms of absolute dollar value and Year-over-Year (Y-o-Y) growth.

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- Alcatel - Lucent
- Avaya
- Cisco
- Computer Sciences Corporation (CSC)
- Hewlett-Packard
- IBM
- Microsoft
- Polycom
- Verizon Communication
- Voss

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown

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