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Communications Issues in the Healthcare Industry, 2006-2009
Osterman Research, Inc, May 2006
This report will focus on how healthcare information is created, transmitted and stored. This report will also concentrate on determining demand for healthcare-related messaging systems, storage systems, encryption, patient information management systems and procurement systems through 2009.
The surveys conducted for this report will focus on a wide array of healthcare industry participants including providers (hospitals, HMOs, community-based clinical networks, family practices, etc.) and payers (insurance companies, government agencies, benefits administrators, etc.). Primary areas of focus will include:
Key Drivers for Change in the Healthcare Industry, including:
- HIPAA, including privacy and security requirements
- Medicare
- 21 CFR Part 11
- Patient safety
- Other legal and statutory considerations
Barriers to Change in the Healthcare Industry
- Costs
- Industry reluctance to change established procedures and practices
- Provider size
- Employee culture
- Implementation issues
- Training/time
Communication Technology Requirements for Providers and Payers
- Electronic medical/health records management systems
- Computer Physician Order Entry (CPOE)
- Materials management and procurement
- Health information exchange, including e-conferencing and record sharing
- Messaging technologies, including:
Secure/encrypted email and instant messaging
Archiving
Messaging management
- Content management
- Disaster recovery
- Electronic prescribing
- Health Level Seven (HL7)
- Clinical decision support systems
Messaging management
- Content management
- Disaster recovery
- Electronic prescribing
- Health Level Seven (HL7)
- Clinical decision support systems
Patient-Generated Demand for Changes in Healthcare Provision
- Secure/encrypted email and instant messaging
- Electronic claim submissions
- Electronic prescribing
- Electronic bill payment
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