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Exploiting Enterprise Applications


Description: Enterprise Applications, typically represented by solution types such as Customer Relationship Management and Enterprise Resource Planning, can be described as being bundles of different functionality that are designed to interoperate in support of the organisations activities. ERP is a good example, as it is intended to more effectively manage the flow of raw materials and stock that an organisation requires in order to operate cost-effectively, for example a manufacturer of shoes would need to keep track of the materials needed to make shoes and packaging, manage production costs, like payment of wages and paying for utilities and equipment maintenance, then need to keep track of deliveries to a point of sale, such as a store.

Managing all these different types of activity will obviously cover a lot of ground, ranging across the manufacturing side, the employee side, and various financial points, such as accounts payable, purchasing costs, wages, and so on. Creating software in-house could take a long time and may not work as well as needed, whilst buying different applications (probably from different vendors) to manage each need creates a serious risk that the applications will not work together, resulting in chaos.

Enterprise Application suites have always been sold on the basis that they are valuable because they provide a wide range of functionality that is designed to work across all the different modules in the suite, eliminating the risk that applications will clash and fail to work. However, our research suggests that many businesses deploy Enterprise Applications for the wrong reasons, and that a significant amount of the functionality provided is simply not used at all - meaning that it is very difficult for these solutions to provide real value after all.


Contents: 1. Management Summary

1.1 Management Summary

2. Introduction

2.1 Report Scope
2.2 The Evolution of Enterprise Applications
2.3 Getting Value From Enterprise Applications

3. Assessing Enterprise Applications

3.1 Enterprise Application Strategy
3.2 Enterprise Application Selection
3.3 Ownership and Delivery Models for Enterprise Applications
3.4 Healthchecks for Enterprise Applications
3.5 Upgrading Enterprise Applications
3.6 Conclusions

4. Architecture Considerations

4.1 Using Enterprise Architecture
4.2 Process-centric Architecture
4.3 A Common Platform Approach
4.4 RFID-Enabled Infrastructure
4.5 Conclusions

5. Enterprise Application Deployment

5.1 The Enterprise Application Lifecycle
5.2 Deployment Methodologies
Help or Hindrance?
5.3 The Services Angle
5.4 Integration Issues
5.5 Master Data Management
5.6 Training Issues
5.7 Changing the Organisational Culture
5.8 Conclusions

6. Application Management

6.1 Application Performance
6.2 Supporting Enterprise Applications
6.3 Impact of Compliance
6.4 Conclusions

7. Extracting Intelligence

7.1 Enterprise Application Intelligence
7.2 Integrating with BI Solutions
7.3 The Intelligent Enterprise
7.4 Conclusions

8. Multi-Channel Access To Enterprise Applications

8.1 Application Access
8.2 Mobile Applications
8.3 Voice as an Application
8.4 Conclusions

9. Market Trends

9.1 Market History
9.2 Vendor Consolidation
9.3 Market Futures

10. Vendor Profiles

Accenture
Astea International
BEA
BMC Remedy
BMC Software
Business Objects
Computer Associates International Inc. (CA)
Cisco Systems, Inc.
Citrix Systems, Inc.
Cognos
Compuware Ltd.
CSC
Epicor
F5 Networks, Inc.
Fuego, Inc.
Geac
Hewlett-Packard (HP), Inc.
iAnywhere
IBM Corporation
IFS
Infor
IntelliCorp
Intentia
Lawson Software, Inc.
Mercury
Microsoft, Inc.
OnDemand Software
Oracle
Packeteer, Inc.
QAD
Riverbed Technology, Inc.
Sage Group
Salesforce.com
SAP AG
SAS Institute, Inc.
Siebel Systems, Inc.
SSA Global Technologies, Inc.
Sun Microsystems, Inc.
Tata Consultancy Service (TCS)
Telelogic
Virsa Systems, Inc.
West Trax Applications
Xansa Plc

11. Glossary


Companies Mentioned Accenture Astea International BEA BMC Remedy BMC Software Business Objects Computer Associates International Inc. (CA) Cisco Systems, Inc. Citrix Systems, Inc. Cognos Compuware Ltd. CSC Epicor F5 Networks, Inc. Fuego, Inc. Geac Hewlett-Packard (HP), Inc. iAnywhere IBM Corporation IFS Infor IntelliCorp Intentia Lawson Software, Inc. Mercury Microsoft, Inc. OnDemand Software Oracle Packeteer, Inc. QAD Riverbed Technology, Inc. Sage Group Salesforce.com SAP AG SAS Institute, Inc. Siebel Systems, Inc. SSA Global Technologies, Inc. Sun Microsystems, Inc. Tata Consultancy Service (TCS) Telelogic Virsa Systems, Inc. West Trax Applications Xansa Plc


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