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E-Learning Course: PrimeContact Center Agent™
PrimeLearning com
The PrimeContact Center™ Agent curriculum provides front line customer service professionals with strategies to assure customer satisfaction while minimizing stress and maximizing performance effectiveness. Proven techniques are presented and illustrated incisively to help learners adapt their communication styles, build customer rapport, and resolve problem situations appropriately.
What you get:
- 22 hours eLearning
- 9 Courses (18 hours), each including Self Check Assessment
- On-line Resources (4 hours) - Job Aids, Glossary, Recommended Reading Lists, Web Links
- Personalized eLearning System account
- PreAssessment (PrimePath™)
- Mastery Assessment
- Search feature
- Access to Discussion Boards, Chats
- On-line Mentoring
Target Audience:
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies.
Access codes are valid for 12 months from date of issue.
The PrimeContact Center Agent curriculum provides valuable insights and best practices for all levels of professionals who want to better service clients by effectively using telephone, fax and Internet technologies to provide best-in-class customer service.
Some examples of professionals who can benefit are:
- Customer Service Representatives
- Help Desk Support Staff
- Customer Service Agents
- Call Center Representatives
- Contact Center Agents
The PrimeContact Center Agent courses leverage Internet technology to create an individualized and highly interactive learning environment. From presenting concepts, to detailing processes, to depicting relevant scenarios, to testing learner understanding, this entire curriculum engages professionals in a top-down roll-out of proven techniques. Each Internet-based course is broken down into multiple topics, enabling the learner to focus easily on areas where improved proficiency is required. Supplemental virtual classroom sessions can incorporate a live-instruction component, while job aids, workplace exercises, topical links and other resources further the learning experience.
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