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E-Learning Course: PrimeCustomer Care™
PrimeLearning com
The PrimeCustomer Care™ curriculum provides strategies to enhance even the most difficult customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.
What you get:
- 28 hours eLearning
- 11 Courses (24 hours), each including Self Check Assessment
- On-line Resources (4 hours) - Job Aids, Glossary, Recommended Reading Lists, Web Links
- Personalized eLearning System account
- PreAssessment (PrimePath™)
- Mastery Assessment
- Search feature
- Access to Discussion Boards, Chats
- On-line Mentoring
Target Audience:
Professionals whose role requires interpersonal communications with people internal and external to the organization.
Access codes are valid for 12 months from date of issue.
The PrimeCustomer Care curriculum provides valuable insights and best practices for all levels of professionals who provide customer support services for colleagues and clients including:
- Customer Service Representatives
- Help Desk staff
- Sales Professionals
- Professional support staff
The PrimeCustomer Care courses leverage Internet technology to create an individualized and highly interactive learning environment. From presenting concepts, to detailing processes, to depicting relevant scenarios, to testing learner understanding, this entire curriculum engages professionals in a top-down roll-out of proven techniques. Each web-based course is broken down into multiple topics, enabling the learner to focus easily on areas where improved proficiency is required. Supplemental virtual classroom sessions can incorporate a live-instruction component, while job aids, workplace exercises, topical links, and other resources round out the learning experience.
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