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PBX Markets: Falling Asleep At The Switch, Waking Up With Voice Over IP, Wireless, And Data, Market Strategies And Forecasts, 2000-2006

  • ID: 34183
  • January 2000
  • Region: Global
  • Wintergreen Research, Inc
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The new generation of PBXs is moving traditional PBX systems to support packetized voice calls and to run packetized data through the PBX. The IP packet transmission of voice is configured as an end-to-end system.

The new generation of PBXs offers customer service automation (CRM), computer telephone integration (CTI), video conferencing, data streaming, content delivery network support, storage area network support, and voice over IP (VoIP).

IP enabled PBXs answer the need for value added services point by point. New systems are built on open code. These boxes eliminate high equipment, maintenance, and upgrade fees associated with PBX switches. Telecom administrators seek to save on maintenance fees. $200,000 is the typical maintenance fee savings in a mid size company with 1,000 employees.

Change is a driving force in the market as the number of customers and the complexity of the networks they demand increases.

The market for PBX systems, softswitches, and voice routers at $15.1 billion in 2001 is expected to reach $25.4 billion by 2007. Markets that have been flat will begin to grow as the replacement cycle shortens. Replacement of systems that had READ MORE >

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TABLE OF CONTENTS:

EXECUTIVE SUMMARY PBX MARKET STRATEGY

New Generation Of PBXs ES-1

PBX Market Shares ES-1

Siemens ES-2

Nortel ES-3

Avaya ES-3

Alcatel ES-4

Cisco Systems ES-4

Computer Industry Servers ES-5

The Market For PBX Systems, Softswitches, And Voice Servers ES-5

Driving Forces For Change In The PBX Industry ES-7

PBX MARKET DESCRIPTION

1.1 Voice Over IP (VoIP) 1-1

1.1.1 Interoperability 1-2

1.1.2 New Product Categories Emerging 1-2

1.2 PBX Definition 1-3

1.3 Forces For Change In The PBX Market 1-4

1.4 Internet Opportunities 1-6

1.5 Data And Mixed Media Communications Systems 1-6

1.6 PBX System Features And Move To Open Systems 1-10

1.7 Call Centers 1-11

1.8 Videoconferencing 1-12

1.9 IP Technology Provides Personal Mobility 1-13

PBX MARKET CHANGE

2.1 Market Change 2-1

2.2 Internet Impact 2-5

2.3 Market Directions 2-8

2.4 Market Driving Forces 2-11

2.5 Principal Factors Of Competition 2-15

PBX MARKET FORECASTS

3.1 Local Area Networks (LANs) 3-1

3.2 Summary Forecasts PBXs, Voice Routers, And Softswitches 3-7

3.2.1 Cabling And Handsets 3-11

3.3 PBX systems 3-12

3.3.1 PBX Forecasts By Line Size 3-13

3.4 PBX Market Analysis By Line Size 3-15

3.5 Number Of PBX Systems Shipped By Line Size 3-18

3.6 CTI 3-20

3.7 IP PBXs 3-22

PBX MARKET SHARES

4.1 PBX Worldwide Market Shares 4-1

4.2 U.S. PBX Market Shares 4-3

4.3 Canadian PBX Market Shares 4-5

4.4 European PBX Market Shares 4-7

4.5 Asia / Pacific And Japanese PBX Market Shares 4-10

PBX REGIONAL MARKET SHARES

5.1 PBX Regional Market Share Analysis 5-1

5.2 PBX Regional Forecasts 5-2

5.3 Global Market Opportunities Via The Internet 5-7

PBX PRODUCT DESCRIPTION

6.1 Enterprise PBX Switches 6-1

6.2 Siemens 6-5

6.2.1 Siemens Enterprise IP Solutions 6-6

6.2.2 Siemens HiNet IP Communication Platform 6-7

6.2.3 Siemens HiNet RC 3000 Client/Server Architecture 6-9

6.2.4 Siemens HiPath Optimization 6-16

6.2.5 New Class Of IP Appliance 6-17

6.2.6 Hipath 5000 Call Processing 6-17

6.2.7 Enterprise IP Solutions 6-19

6.3 Nortel Enterprise PBX 6-20

6.3.1 Enterprise Carrier-Grade Reliability 6-23

6.3.2 Network Expansion Capability 6-24

6.3.3 Nortel Succession Communication Server for Enterprise 1000 6-25

6.3.4 Succession Communication Server for Enterprise 1000 6-29

6.3.5 Internet Enabled Solutions for Nortel Meridian 6-29

6.3.6 Nortel Succession IP Communication Server for Enterprise 1000 6-29

6.3.7 Internet Enabled Solutions for Nortel Meridian 6-31

6.3.8 Nortel Networks and IBM 6-32

6.3.9 Symposium Web Center Portal 6-32

6.4 Avaya 6-32

6.4.1 Avaya Converged Voice and Data Networking Solutions 6-33

6.4.2 Avaya Enterprise IP Telephony 6-35

6.4.3 Definity 6-36

6.4.4 Converging WAN With Voice Over IP 6-39

6.4.5 Configurations For Converging LAN 6-39

6.4.6 Definity IP Endpoints 6-41

6.4.7 Definity Anywhere Solutions 6-42

6.4.8 Definity IP Telephones 6-43

6.4.9 Avaya Integrated Solutions 6-44

6.4.10 Avaya Cajun P330 Stackable Switching System 6-44

6.4.11 Avaya Industry Specific Positioning 6-46

6.4.12 Avaya PBX-to LAN Link Via TCP/IP 6-48

6.4.13 Avaya Wireless LAN 6-49

6.5 Ericsson 6-50

6.5.1 Ericsson MD110 BC10 6-51

6.5.2 Graybar / Ericsson Enterprise Solutions 6-52

6.5.3 MD110 PBX Hospitality Applications 6-52

6.5.4 Ericsson MD110 Application Link 6-56

6.6 Alcatel Omnipcx 4400 6-57

6.6.1 Alcatel European SMEs OmniPCX 6-57

6.7 Shoreline Communications 6-60

6.8 Cisco Dial Peer Strategy 6-60

6.8.1 Cisco Relationship Between Dial Peers and Call Legs 6-63

6.8.2 Cisco VoIP Call Process 6-64

6.8.3 Cisco Supported Inbound and Outbound Dial Peers and Call Legs 6-65

6.8.4 Cisco Inbound And Outbound Dial Peers 6-66

6.9 Avail Platform Support For PBX/T1/E1 Interfaces 6-68

6.10 Intel PBX Digital Gateway 6-68

6.11 Mitel IP Phone Interoperable with Indigo's SIP 6-68

6.12 Lucent Technologies Access Point 600 Next-Generation IP Services Router 6-69

6.13 Comdial FXS 6-71

6.13.1 Mobility Solutions 6-72

6.13.2 Enterprise Solutions 6-73

6.14 Ethernet 6-73

6.14.1 Cisco Matching PBX Configuration 6-74

6.14.2 Avaya P332GT-ML Multilayer Gigabit Stackable Switch 6-75

6.15 Attendant Consoles 6-76

6.15.1 Avaya Attendant Console 6-76

6.15.2 Nortel Attendant Console Solutions 6-81

6.15.3 Mitel Attendant Consoles 6-89

6.16 Call Centers 6-90

6.16.1 Siemens PBX Call Center Solutions 6-91

6.16.2 Avaya CentreVu® Internet Solutions 6-92

6.17 Messaging Solutions 6-94

6.18 PC PBXs / IP PBXs 6-95

6.18.1 Cisco Systems 6-97

6.18.2 Avaya 6-97

6.18.3 Siemens 6-97

6.18.4 Nortel 6-97

6.18.5 Alcatel CTI and PC Applications 6-98

6.18.6 Altigen Communications 6-100

6.18.7 MediaSoft Intelligent PC-Based PBX 6-101

6.18.8 WebSwitch 2000 6-102

6.19 Data Switches 6-103

6.20 e-Business Integration Brokers 6-104

6.20.1 Nortel Ethernet Switches 6-106

6.20.2 Nortel Enterprise 6-106

6.20.3 Sun Microsystems 6-107

6.20.4 Sun EAI Positioning 6-108

6.20.5 IBM WebSphere MQ Series Integrator 6-108

6.20.6 Tibco 6-109

6.21 Call Accounting Solutions 6-110

6.21.1 Alcatel 6-110

6.22 Remote-Site Telephony 6-111

6.22.1 Cisco Remote Site Systems 6-111

6.22.2 Cisco Remote Voice Over IP 6-112

6.23 Voice-Over-IP Platforms 6-113

6.23.1 IP PBX Products 6-114

6.23.2 Cisco Voice Over IP (VoIP) 6-114

6.24 Cisco VOIP Enterprise PBX Systems 10-Port Gigabit Ethernet Line Card 6-116

6.24.1 Cisco Architecture for Voice, Video, and Integrated Data 6-116

6.25 Nortel Enterprise IP Services Solutions 6-118

6.26 Stand Alone VoIP Terminals 6-118

6.26.1 Pingtel Xpresssa Phone 6-118

6.26.2 Symbol NetVision Phone 6-120

6.26.3 Avaya IP Phone LAN Certified 6-121

PBX CONVERGED VOICE AND DATA TECHNOLOGY

7.1 Protocol Proliferation 7-1

7.1.1 ITU-T's H.323 7-1

7.1.2 MGCP 7-2

7.1.3 H.248/Megaco 7-4

7.2 SIP 7-5

7.3 Interoperating Partnerships 7-7

7.4 IP Traffic Volumes 7-7

7.5 Soft Switch Definition 7-8

7.5.1 Soft Switch Opportunity 7-8

7.5.2 Soft Switch Positioning 7-10

7.6 Fault-Tolerant Server As Core Platform For Soft Switch Technology 7-11

7.7 Voice Over IP 7-12

7.8 Switching Shift To Packets 7-13

7.8.1 Cisco Digital PBX Adapter (DPA) 7-17

7.8.2 Simplified Message Desk Interface 7-18

7.8.3 Difficulties In Choosing An Integration Mode 7-19

PBX COMPANY PROFILES

8.1 IP PBXs 8-1

8.2 3Com 8-4

8.3 @boyd:Hotsip 8-4

8.4 Alcatel 8-5

8.4.1 PBX Systems 8-6

8.4.2 Alcatel Integration 8-7

8.5 Altigen 8-7

8.5.1 AltiServ Revenue 8-9

8.6 Artisoft 8-9

8.7 Avaya 8-10

8.7.1 Avaya Strategy 8-11

8.7.2 Avaya Revenue 8-13

8.8 Cisco Systems 8-14

8.8.1 Cisco Net Sales Revenue 8-15

8.8.2 Cisco Systems / Vida Networks 8-15

8.9 Clarent Corporation 8-16

8.9.1 Clarent Revenue 8-17

8.9.2 Clarent Customers 8-18

8.9.3 Clarent Strategy 8-21

8.10 Ericsson 8-22

8.10.1 Mobile Internet GPRS 8-24

8.10.2 Ericsson Customers 8-24

8.10.3 Internet Applications 8-25

8.11 ETSI Tiphon 8-25

8.12 Fujitsu 8-26

8.12.1 Fujitsu Limited 8-26

8.12.2 Fujitsu Network Communications 8-26

8.12.3 Fujitsu Network Communications 8-28

8.13 Intel 8-29

8.13.1 Intel Revenue 8-30

8.13.2 Intel Acquisitions 8-31

8.14 Internet & Telecoms Convergence Consortium 8-32

8.15 Internet Engineering Task Force 8-32

8.16 ITU 8-33

8.17 LXE 8-33

8.18 MediaSoft 8-33

8.19 Metricom 8-34

8.20 Mitel 8-36

8.21 NEC 8-38

8.22 Netrix Corporation 8-39

8.22.1 Products 8-42

8.23 NexVerse 8-42

8.24 Nortel 8-43

8.24.1 Strategies 8-44

8.24.2 Lines Of Business 8-44

8.24.3 Enterprise Solutions 8-44

8.24.4 Nortel Networks Realignment Plan 8-46

8.24.5 Nortel Reorganization 8-46

8.24.6 Optical Internet With Nortel Networks Optical Networks Solutions 8-47

8.24.7 Nortel Networks Customers 8-48

8.24.8 Nortel Networks Open Optical Dense-Wavelength Division Multiplexing (DWDM) System 8-50

8.24.9 IP-Ready Open Optical Interfaces 8-50

8.24.10 Nortel Networks Optical Packet Network Solution 8-52

8.24.11 IP Data Services 8-53

8.24.12 Sonet/SDH 8-53

8.24.13 Optical IP Network Backbones 8-54

8.24.14 Acquisitions 8-54

8.24.15 Focus On Solutions 8-55

8.25 Nuera 8-55

8.25.1 Nuera Communications Customers 8-56

8.26 Oki Network Technologies 8-56

8.27 Performance Technologies 8-57

8.28 Radcom 8-57

8.29 RAD Data Communications Ltd. 8-58

8.30 Siemens 8-58

8.30.1 Siemens Information And Communication Networks 8-59

8.30.2 Siemens Corporate 8-59

8.30.3 Siemens Strategic Partnership With Quintus Corporation 8-60

8.30.4 HiPath ProCenter Strategy 8-61

8.30.5 HiPath Enterprise Convergence Architecture 8-61

8.30.6 Siemens Information And Communication Networks 8-62

8.30.7 Siemens U.S. 8-62

8.31 Sonus Networks 8-63

8.31.1 Sonus Audiology-Based Retailer Of Hearing Instruments 8-64

8.32 Sun Microsystems 8-65

8.33 Telcordia Technologies 8-65

8.34 Texas Instruments 8-66

8.35 VocalTec 8-66

Note: Product cover images may vary from those shown
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