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In-Sights: The Wide Ranging Nature of Business VoIP Adoption
In-Stat/MDR, July 2006, Pages: 8
The US Business market is increasingly well aware of the wide array of IP voice solutions available to meet their business needs. So much so, that a great deal of dispersion has taken place in the VoIP arena. Broadband VoIP solutions have seen explosive growth and attract much of the attention in the marketplace. While these solutions are fueled primarily by residential customers, they certainly have traction in the business arena. Other solutions tailored more directly to the needs of businesses, including Hosted IP Centrex, IP-enabled PBX and IP-PBX solutions, have also gained traction. Increasingly, voice-enabled Instant Messaging clients (i.e. Yahoo!, AOL) are proving useful to businesses, especially as they gain connectivity with the Public Switched Network. All of these solutions are useful components in the ever-expanding breadth of VoIP options available to businesses.
US businesses are taking advantage of this wide-ranging nature of VoIP options and adopting multiple solutions simultaneously. In addition, the majority of US businesses that have adopted VoIP deploy the capabilities in multiple locations.
An increasing number of service providers, equipment vendors and integrators have entered the VoIP market seeking customers. However, VoIP channel partner preferences vary widely based on the size of business.
List of Tables
Table 1. Deployed Specific IP Voice Solution in Areas of Responsibility
Table 2. Number of VoIP Solutions Used
Table 3. Single VoIP Solution Used
Table 4. Interest in Other VoIP Solutions in the Next 12 Months
Table 5. VoIP Usage in Multiple Locations
Table 6. VoIP Channel Preferences for Purchasing VoIP Solutions 1.