Covering: Market size and forecast for knowledge process outsourcing until 2019. Market segmentation by BFSI, healthcare, and retail. Market shares for APAC, Americas, and EMEA are also provided in the report. The key leading players analyzed by this report include Genpact, Mphasis, and Wipro.
Market outlook of knowledge process outsourcing
The market research analysts predict the global KPO market to grow at a CAGR of around 23% from 2015 to 2019. In line with global perspectives on outsourcing business activities across the globe, companies are looking for more analytical and specialist expertise, and hence KPOs are seen to be increasingly fitting such requirement of companies that are eager to outsource to third
PARTy service providers.
With increasing globalization and a competitive market scenario, the time for commercialization of products and services are thinning down. For instance, in the BFSI capital markets, with a change in demand for complex global products, investment managers are in need for making quicker strategic decisions. This has driven the demand for Middle office outsourcing as it has changed from pure cost-driven capabilities to strategic platforms, thus allowing investment managers to execute business strategies easily.
Market segmentation of knowledge process outsourcing by end users
Healthcare sector is the fastest segments in the outsourcing for knowledge intensive services. Pharmaceutical and bio-tech are sub-industries of this segment, and present a high demand for clinical research and drug discovery. This sector demands for the protection of IPR, for instance, findings and associated databases of a clinical trials from pharmaceutical companies require protection. Therefore, the imminent need to overhaul existing legacy RCM process models has resulted in healthcare service providers to make strategic acquisitions with managed services providers and leading KPOs.
Geographical segmentation of the knowledge process outsourcing market
Emerging economies such as Asia and Latin America have been able to attract KPO service providers due to the advantages such as low labor costs, availability of trained professionals combined with high productivity and a favorable business environment. These advantages are not present in developed countries, and as a result, many firms are setting up businesses in emerging markets.
Leading vendors analyzed in the report
- RR Donnelley & sons
The other prominent vendors analyzed in the report include Accenture, Adventity, Aranca, Cognizant, Copal
PARTners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.
Key questions answered in the report
- What are the key factors driving the global mobile workforce solutions market
- What are the key Market trends impacting the growth of the global mobile workforce solutions market
- What are the various opportunities and threats faced by the vendors in the global mobile workforce solutions market
- Trending factors influencing the market shares for EMEA, APAC, and Americas
- Key outcome of the five forces analysis on the global mobile workforce solutions market
- Growth forecast of the global mobile workforce solutions market until 2019
- KPO Market in India 2010-2014
- Global Knowledge Process Outsourcing Market 2014-2018
- Global Data Analytics Outsourcing Market 2015-2019
PART 02: Scope of the report
Top vendor offerings
PART 03: Market research methodology
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market size and forecast
Five forces analysis
PART 06: Market segmentation by KPO services
PART 07: Market segmentation by end user
PART 08: Geographical segmentation
PART 09: Key leading countries
PART 10: Market drivers
PART 11: Impact of drivers
PART 12: Market challenges
PART 13: Impact of drivers and challenges
PART 14: Market trends
PART 15: Vendor landscape
Other prominent vendors
PART 16: Key vendor analysis
RR Donnelley & Sons
PART 17: Appendix
List of abbreviations
PART 18: About the Author
List of Exhibits
Exhibit 01: Global KPO market overview
Exhibit 02: Global KPO market 2015-2019 ($ billions)
Exhibit 03: Five forces analysis
Exhibit 04: Global KPO market segmentation by KPO services 2014
Exhibit 05: Geographical segmentation
Exhibit 06: Key leading outsourcing destinations
Exhibit 07: Evolution of KPO market in India
Exhibit 08: Impact of drivers
Exhibit 09: Impact of drivers and challenges
Exhibit 10: Genpact: Business segmentation by revenue 2014
Exhibit 11: Genpact: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 12: Genpact: Geographical segmentation by revenue 2014
Exhibit 13: Mphasis: Business segmentation by revenue 2014
Exhibit 14: Mphasis: Geographical segmentation by revenue 2014
Exhibit 15: RR Donnelley: Business segmentation by revenue 2014
Exhibit 16: RR Donnelley & Sons: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 17: RR Donnelley & Sons: Geographical segmentation by revenue 2014
Exhibit 18: Wipro: Business segmentation by revenue 2015
Exhibit 19: Wipro: Business segmentation by revenue 2014 and 2015 ($ millions)
Exhibit 20: Wipro: Geographical segmentation by revenue 2015
The author of the report recognizes the following companies as the key players in the Global Knowledge Process Outsourcing Market: Genpact, Mphasis, Wipro, RR Donnelley & sons and Wipro
Other Prominent Vendors in the market are: Accenture, Adventity, Aranca, Cognizant, Copal Partners, Mu Sigma, EXL Services, Grail Research, Inductis, EXL Service, Infosys, IP Pro, McKinsey, Moody's, Oracle, Pangea3, Pipal Research, Pulsar knowledge center, RocSearch, SAP, Syntel, TCS, TechBooks, The smart cube, and WNS.
Commenting on the report, an analyst from Technavios team said: Reference data includes important data from credit agencies, financial service customers, and stock market trading. An increased pressure on capital market firms to outperform in the competitive global scenario, boost profitability in mature markets, and increase flexibility to perform in emerging markets are some of the reasons for many capital market firms to adopt outsourcing activities. Requirements such as long transaction windows, short settlement windows, and reduced turnaround times are driving the trend of reference data management for middle-office outsourcing.
According to the report, the advancements in technology and the requirement of high response rates, increased recognition of the outsourcing concept, and, thereby, outsourcing non-core activities to third-party providers has driven the BPO market globally and, thus, led to the evolution of a new phase in the global outsourcing industry, i.e., KPO.
Further, the report states that in the current scenario, retaining talent in the KPO industry is becoming a critical task and is one of the greatest challenges for recruiters. The continuing momentum of the high churn rate in the market indicates a key challenge at the very core of the growth of the market.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
- RR Donnelley & sons
- Copal Partners
- Mu Sigma
- EXL Services
- Grail Research
- EXL Service
- IP Pro
- Pipal Research
- Pulsar knowledge center
- The smart cube