1. Current status and strategies 1-1. Overview of telemarketing 1-2. Call center and CRM markets: Overview of soft and hard ware suppliers, and service providers 1-3. IP trends in call center markets 2. Current status of and prospects for telemarketing market 3. Service providers/agents of telemarketing: Strategies and future perspectives 4. Current status of and prospects for call center/CRM markets 5. Service providers of call centers and CRM solutions: Strategies and future perspectives 6. Leading company profiles This publication replaces (since 1998 Jan.).
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