1-1. Overview of telemarketing
1-2. Call center and CRM markets: Overview of soft and hard ware suppliers, and service providers
1-3. IP trends in call center markets
2. Current status of and prospects for telemarketing market
3. Service providers/agents of telemarketing: Strategies and future perspectives
4. Current status of and prospects for call center/CRM markets
5. Service providers of call centers and CRM solutions: Strategies and future perspectives
6. Leading company profiles
This publication replaces (since 1998 Jan.).
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