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2003 Call Center Market: Current Status and Strategies - Japan


Description: 1. Current status and strategies 1-1. Overview of telemarketing 1-2. Call center and CRM markets: Overview of soft and hard ware suppliers, and service providers 1-3. IP trends in call center markets 2. Current status of and prospects for telemarketing market 3. Service providers/agents of telemarketing: Strategies and future perspectives 4. Current status of and prospects for call center/CRM markets 5. Service providers of call centers and CRM solutions: Strategies and future perspectives 6. Leading company profiles This publication replaces (since 1998 Jan.). Our team in Japan have more than 150 expert field researchers covering every important Japanese industry. Each researcher has an established competence and expertise in their specialized industrial/commercial segment of the industry. We have over 40 years of service, with excellent market recognition and a reputation that permits us to carry out otherwise-difficult research projects, and to ensure the dependability of business intelligence provided to our clients. We issue more than 200 Japanese market titles (not including over 600 customized single client research projects) every year. All reports are in Japanese. Please contact us by clicking "Ask a Question" for other languages.




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