The 2006 Baltic E-Banking Report
Metasite Business Solutions, November 2006, Pages: 240
The 2006 Baltic E-Banking Report analyses functionality, usability and performance of the public websites and e-banking systems operated by every Latvian, Estonian and Lithuanian retail bank - all from a customer's perspective.
We rank the banks by over 500 customer experience related criteria in the areas of functionality, clarity, convenience and customer service responsiveness, providing comments on best-practice examples and pinpointing areas where improvement is clearly needed or is at least desirable.
Some of the highlights of the 2006 Report:
-Banks' responses to simulated customer email inquiries ranked by reaction speed, accurracy and politeness.
-The methodology for evaluation of bank customer service responsiveness reflects the banks' readiness to serve customers 24/7
The field research during which the data for the report was gathered was carried out in Estonia, Latvia and Estonia in July and August and September of 2006
-Executive Summary
-Introduction
-Methodology
-Results of the tests
-Composite Rankings 2006
-Top e bugs & e blunders 2006
-Conclusions
-About the Authors
The banks are ranked by over 500 customer experience related criteria in the areas of functionality, clarity, convenience and customer service responsiveness, providing comments on best-practice examples and pinpointing areas where improvement is clearly needed or is at least desirable.
-Bankas SNORAS
-DnB NORD
-Hansabankas
-Medicinos bankas
-Nordea
-Parex bankas
-SAMPO bankas
-SEB Vilniaus bankas
-Siauliu bankas
-Nordea
-Banka Paritate
-Regionala investiciju banka
-Multibanka
-LATEKO banka
-Ogres komercbanka
-VEF banka
-Rietumu banka
-SEB Unibanka
-Trasta komercbanka
-Hansabanka
-Aizkraukles banka
-Komercbanka Baltikums
-Baltic Trust Bank
-Parex banka
-DnB NORD
-Latvijas Krajbanka
-Latvijas Biznesa banka
-Hipoteku un Zemes banka
-Latvijas Tirdzniecibas banka
-Hansapank
-SEB Uhispank
-Krediidipank
-SAMPO
-SBM Pank
-Tallinna Aripank
Product Samples
A sample for this product is available. Please Login/Register to download this sample.
Also available
Customers who bought this item also bought
All rights reserved. © Copyright 2013 Research and Markets WWW4
Terms and Conditions Privacy Policy Publishers Employment Opportunities Site Map Link to us Webmaster Affiliate Network
