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The 2006 Baltic E-Banking Report Product Image

The 2006 Baltic E-Banking Report

  • ID: 358006
  • November 2006
  • Region: Baltic
  • 240 Pages
  • Metasite Business Solutions

FEATURED COMPANIES

  • Aizkraukles banka
  • DnB NORD
  • Komercbanka Baltikums
  • Medicinos bankas
  • Parex banka
  • SBM Pank
  • MORE

The 2006 Baltic E-Banking Report analyses functionality, usability and performance of the public websites and e-banking systems operated by every Latvian, Estonian and Lithuanian retail bank - all from a customer's perspective.

We rank the banks by over 500 customer experience related criteria in the areas of functionality, clarity, convenience and customer service responsiveness, providing comments on best-practice examples and pinpointing areas where improvement is clearly needed or is at least desirable.

Some of the highlights of the 2006 Report:

-Banks' responses to simulated customer email inquiries ranked by reaction speed, accurracy and politeness.

-The methodology for evaluation of bank customer service responsiveness reflects the banks' readiness to serve customers 24/7

The field research during which the data for the report was gathered was carried out in Estonia, Latvia and Estonia in July and August and September of 2006

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aizkraukles banka
  • DnB NORD
  • Komercbanka Baltikums
  • Medicinos bankas
  • Parex banka
  • SBM Pank
  • MORE

-Executive Summary
-Introduction
-Methodology
-Results of the tests
-Composite Rankings 2006
-Top e bugs & e blunders 2006
-Conclusions
-About the Authors

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Aizkraukles banka
  • DnB NORD
  • Komercbanka Baltikums
  • Medicinos bankas
  • Parex banka
  • SBM Pank
  • MORE

The banks are ranked by over 500 customer experience related criteria in the areas of functionality, clarity, convenience and customer service responsiveness, providing comments on best-practice examples and pinpointing areas where improvement is clearly needed or is at least desirable.

Note: Product cover images may vary from those shown

-Bankas SNORAS
-DnB NORD
-Hansabankas
-Medicinos bankas
-Nordea
-Parex bankas
-SAMPO bankas
-SEB Vilniaus bankas
-Siauliu bankas
-Nordea
-Banka Paritate
-Regionala investiciju banka
-Multibanka
-LATEKO banka
-Ogres komercbanka
-VEF banka
-Rietumu banka
-SEB Unibanka
-Trasta komercbanka
-Hansabanka
-Aizkraukles banka
-Komercbanka Baltikums
-Baltic Trust Bank
-Parex banka
-DnB NORD
-Latvijas Krajbanka
-Latvijas Biznesa banka
-Hipoteku un Zemes banka
-Latvijas Tirdzniecibas banka
-Hansapank
-SEB Uhispank
-Krediidipank
-SAMPO
-SBM Pank
-Tallinna Aripank

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

ALSO AVAILABLE

  • The 2007 Baltic E-Banking Report - Product Thumbnail Image The 2007 Baltic E-Banking Report

    The 2007 Baltic E-Banking Report

    • Language: English
    • 230 Pages
    • Published: November 2007
    • Region: Baltic, Estonia, Latvia, Lithuania
    FROM

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