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North American Markets for Electronic Utility Customer-Interface Systems
Frost & Sullivan, Feb 1998
Industry restructuring and deregulation will drive the electric utility market into the future. This Frost & Sullivan report includes in-depth analysis of current electronic communication technologies for transferring information between ESPs and their residential customers. The results of a cutting-edge end-user survey highlight what customers want from user interfaces, security services, and other value-added services, and what they will be willing to pay.
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