Search

Enter keywords, a title or a report id number below.

Order by Fax Ask a Question Printer Friendly PDF Brochure

Site License

Quick Help: The report will be emailed to you. This is a site license, allowing all users within a given geographical location of your organisation access the title.

EURO€ 1,922.00USD$ 2,500.00GBP£ 1,617.00AUD$ 2,445.00JPY¥ 246,832.00SEK 16 415,00CHF 2'356.00CAD$ 2,547.00
Site License

Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access the title.

EURO€ 2,306.00USD$ 3,000.00GBP£ 1,940.00AUD$ 2,934.00JPY¥ 296,199.00SEK 19 698,00CHF 2'828.00CAD$ 3,057.00
Enterprisewide

Quick Help: The report will be emailed to you. This is an enterprise license, allowing all employees within your organisation access the title.

EURO€ 3,075.00USD$ 4,000.00GBP£ 2,587.00AUD$ 3,912.00JPY¥ 394,932.00SEK 26 263,00CHF 3'770.00CAD$ 4,076.00
Enterprisewide

Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access the title.

EURO€ 3,459.00USD$ 4,500.00GBP£ 2,910.00AUD$ 4,401.00JPY¥ 444,298.00SEK 29 546,00CHF 4'241.00CAD$ 4,585.00

Live Chat Live Help Software for Website

Asia Pacific Contact Center Market - End-User Analysis - Philippines

Frost & Sullivan, December 2005

Contact Center Telecom Vendors Need to Provide Complete Solutions to Stay Competitive

It is critical in the current contact center market to fully understand the customer base but also the challenges it is facing, the top vendors and the partners it works with, its investment priorities for the next six months, and the ways in which outsourcing is currently impacting its current operations. Vendors will have to package a total solution and address immediate changes, and thereby be a one-stop shop for customers.

Understanding technology priorities, top challenges, and preference toward outsourcing and hosted solutions gives vendors a good end-user perspective on market trends and future industry investment.

Vendors Gain a Complete Overview of the Market Dynamics

The study gives end-user perspectives on industry growth trends, technology investment priorities, key challenges, and the advantages of outsourcing and hosted solutions. The results are compiled after interviewing over 30 contact centers in the Philippines from different industries.

1. Contact Center End-User Study Philippines
1. Research Overview
1. Research Overview
2. Summary of Findings
1. Summary of Findings
3. Industry Trends
1. Industry Growth
2. Growth Projections
3. Costs
4. Technology Trends
1. Technology Choice
2. Technology Vendor Leadership
3. Technology Preference
4. Technology Purchasing Trends
5. Technology Adoption Trends
5. Operational Trends
1. Challenges and Priorities
2. Application Service Providers
3. Outsourcing

|

Customers who bought this item also bought

Terms and Conditions Privacy Policy Publishers Employment Opportunities Site Map Link to us Webmaster Affiliate Network

Viewing report

• ORDER BY FAX

• REGISTER

• SELECT SITE CURRENCY

Asia Pacific Contact Center Market - End-User Analysis - Philippines

Frost & Sullivan, December 2005

Customers who bought this item also bought

For enquiries please call us on: