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U.S. Web-Enabled Call Center Market

Frost & Sullivan, Dec 1998


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The next generation of call centers will enable customers to reach vendors via any medium they choose: voice, fax, video, e-mail, or the Internet. This Frost & Sullivan report covers the various technologies used in web-enabled call centers, including call back, text-chat, voice over Internet protocol (VolP), video over IP, and Whiteboarding. The report provides a complete overview of the emerging competitive landscape. It covers the whole call center market and the impact of this emerging market.



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