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European Interactive Voice Response Markets
Frost & Sullivan, Feb 1999
Potential buyers of interactive voice response (IVR) products are showing increasing interest in systems that allow their customers to contact a call center with the click of a mouse. This Frost & Sullivan report analyzes the markets for low-end, mid-range and high-end IVR systems in eight European geographical regions. By assessing the technologies used in IVR systems and by evaluating technology trends, this report will help your company optimize its corporate resources and overtake uninformed competitors. Profiles of key industry participants are also included.
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