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U.S. Call Center Software Markets
Frost & Sullivan, March 1999
All types of call center software are continuing to rapidly gain popularity, including workforce management, sales force automation, customer interaction, CTI-enabling, and call monitoring software. This Frost & Sullivan report covers all of these high-growth market segments, providing the information your company needs to identify and take full advantage of key opportunities. Highlighting marketing and distribution strategies adopted by leading vendors in each product segment, the report presents the market issues, trends, and competitive factors upon which your companys future depends.
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