U.S. Outbound Dialing System Markets

Frost & Sullivan, May 1999

This report offers a comprehensive analysis of the U.S. outbound dialing system market, including coverage of products offering any combination of such features as predictive dialing, power dialing, preview dialing, call blending, and call center networking, as well as reporting on computer telephone integration (CTI) link software for call blending and scripting software sold with outbound dialing solutions. The report provides it users with the key challenges of this specific segment and strategies to overcome them, including marketing and distribution strategies adopted by leading vendors. From Frost & Sullivan.

Introducing the Market Engineering Consulting Report
Introduction
The Market Engineering System
Market Engineering Report Elements
Strategic Benefits of Market Engineering for Readers of This Report
Top Ten Benefits of a Market Engineering Consulting Report
A Word of Caution

Executive Summary
Introduction to U.S. Outbound Dialing Systems Market
Summary of Major Findings

Industry Challenges and Research Methodology
Identification of Challenges Facing the U.S. Outbound Dialing Systems Market
Time Frame Analysis of Industry Challenges
Frost & Sullivans 12-Step Market Engineering Research Methodology
Market Engineering Forecasting Methodology
Glossary of Terms

Market Engineering Research for the U.S. Outbound Dialing Systems Market 1995-2005
Total Market Analysis

Market Engineering Strategy and Awards
What Is Market Engineering Strategy?
How to Improve the Market Engineering Strategy Development Process
Market Engineering Strategic Recommendations
Frost & Sullivans Market Engineering Outbound Dialing Systems Industry Awards

Profiles of Strategically Targeted Companies
DAVOX CORPORATION
EIS INTERNATIONAL
GENESYS TELECOMMUNICATION LABORATORIES, INC.
MELITA INTERNATIONAL
MOSAIX, INC.

Database of Key Industry Participants
Market Participants

Table of Figures

Table of Charts

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