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North American Telephony-Based Speech Technology & Solution Markets
Frost & Sullivan, May 2004
An improvement in general economic conditions is encouraging businesses and carriers to start reinvesting in new technologies and solutions. Vendors of speech technologies and solutions are hopeful that a good part of this investment will come their way. Enterprises and carriers have been showing increasing interest in technologies such as automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV), due to their enhanced performance and the vendors' sustained educational efforts. As the number of successful deployments of speech applications increases, businesses are expected to take advantage of the value proposition they offer in terms of cost savings, improved revenue, and greater customer satisfaction.
This research discusses opportunities and challenges in the core speech technologies markets, focusing on ASR, TTS, and SV technologies. It also studies the markets for speech solutions such as speech-enabled interactive voice responses (IVRs), unified messaging, auto attendants, directory assistance, and carrier enhanced services platforms. The study analyzes drivers, restraints, and the key market and technology trends. It discusses the competitive landscapes, profiles select market participants, and analyzes major competitive trends and success factors.
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