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Knowledge Management - Global Strategic Business Report Product Image

Knowledge Management - Global Strategic Business Report

  • ID: 362124
  • October 2008
  • Region: Global
  • 563 Pages
  • Global Industry Analysts, Inc

This report analyzes the worldwide markets for Knowledge Management in US$. The major product segments analyzed are Knowledge Management Software, and Knowledge Management Services. The report provides separate comprehensive analytics for the USA, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for each region for the period of 2002 through 2015. The report profiles 234 companies including many key and niche players worldwide. Players discussed under the Knowledge Management Software segment include Art Technology Group, Inc., Autonomy Corporation plc, EMC Documentum, Fast Search & Transfer ASA, IBM Global Services, FileNet Corporation, Interwoven, Inc., Open Text Corporation, and Hummingbird. Players discussed under the Knowledge Management Services segment include Atos Origin S.A, BearingPoint, Cap Gemini Ernst & Young, Computer Sciences Corporation, Electronic Data Systems Corporation, and Vignette Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

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KNOWLEDGE MANAGEMENT

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-2
Quantitative Techniques & Analytics I-2
Product Definitions and Scope of Study I-3
Knowledge Management I-3
Knowledge Management Software I-3
Knowledge Management Services I-3

II. Executive Summary

1. Market Snapshots II-1

2. Market Dynamics II-2
Securing a Competitive Edge with Knowledge Management II-2
Current and Future Analysis II-2
Analysis by Geographic Region II-2
Analysis by Product Segment II-3

3. Market Trends II-4
Knowledge Sharing Services to Drive Knowledge Management II-4
Simplifying Product Development Processes - A Selling Point II-4
Retail - The New Avenue for KM II-4
Pharmaceutical Industry Ready to Adopt KM in a Major Way II-4
Single KM Suites to Address the Users Desires II-5
Converging Technologies Pave Way for Consolidation II-5
Need for Network-Based Environment Drives KM Software Market II-5
Demand for Collaboration Software on the Rise II-6
Expertise Location: Growth Prospects for KM II-6
KM and E-Learning Move Towards Convergence II-6
Factors Restraining Convergence II-6
Future of Knowledge Management Programs II-7
Knowledge-Based CRM Holds Immense Growth Potential II-7
Federal & Non-Profit Enterprises Enhance KM Investments II-7
Knowledge Workers Drive Implementation of KM Programs II-7
Knowledge Management Enables High-Performance Workplace II-8
Trends in Worldwide Knowledge Management Market II-8

4. Issues Influencing Knowledge Management Market II-9
Technological & Human Capabilities Critical for Effective
Knowledge Management II-9
Human Resource - A Critical Constituent of KM Initiatives II-9
Technology - A Fundamental Requirement for Knowledge
Management Systems II-9
Search and Retrieval - Critical to Business Productivity II-10
Retaining Knowledge - A Universal Challenge II-10
Intellectual Property Protection - A Key Concern II-10
E-Learning: Benefiting from Knowledge Management II-11
Knowledge Management & ROI II-11
KM & E-Commerce: Improving Enterprise Efficiency II-11
KM Brings Forth Privacy Concerns II-11
Competitive Intelligence Hinders Knowledge Sharing II-11
KM Technologies Prove Beneficial in Natural Disasters II-12
Significance of Personal Knowledge Management in Enterprises II-12
Blogs - A New Knowledge Management Tool II-12
Benefits of Enterprise Weblogs II-13

5. Product Overview II-14
Data-Information-Knowledge Continuum II-14
Data II-14
Information II-14
Knowledge II-14
Converting Data into Knowledge II-14
Constituents of Knowledge or Intellectual-Based Assets II-15
Types of Knowledge II-15
Explicit & Implicit Knowledge II-16
Historical Perspective of Knowledge Management II-17
Knowledge Management - A Conceptual Definition II-17
Knowledge & Information Management II-17
Data Mining - Critical for Knowledge Management II-18
Knowledge Management is a Continuous Process II-18
Activities Involved in a Knowledge Management Process II-18
Information Collection Process II-18
Organization Process II-18
Refinement Process II-18
Distribution II-18
Stages of Knowledge Management II-19
Knowledge Generation II-19
Knowledge Codification II-19
Knowledge Transfer II-19
Knowledge Management Models II-19
Knowledge creation model - Demerest II-20
Nonaka and Takeuchi’s KM Model II-20
Hedlund and Nonaka KM Model II-20
Boisot Model II-20
Intellectual Capital Model II-20
Socially Constructed Models of KM II-20

6. Knowledge Management & Corporate Sector II-21
Why Knowledge Management? II-21
Significance of KM In Business Sector II-21
Need for KM as a Systematic Corporate Strategy II-21
Extent of Knowledge Management Utilization II-22
Goals of Knowledge Management Systems II-22
Essential Components of Knowledge Management II-22
Enablers for Knowledge Management II-23
Information Professionals - Facilitators of Knowledge
Management Programs II-23
Technology & Knowledge Management II-23
KM-Supporting Technologies II-24
Common Software Platforms for Implementing KM Programs II-24
Basis for Organizational Knowledge Management II-24
Knowledge-Based Strategies II-25
Pre-Implementation Stage II-26
Implementation Stage II-26
Reinvigoration Stage II-26
Inculcation Stage II-26
Holistic Stage II-26
Role of Knowledge Networks in KM Programs II-26
Factors Driving Knowledge Management Implementation II-27
Benefits of Knowledge Management Programs II-27
Arguments Against Knowledge Management II-27
Challenges Faced in the Implementation of Knowledge Management
Programs II-28
Failure of Knowledge Management Systems II-28

7. Product Segments II-29
Overview II-29
Knowledge Management Software II-29
Trends in Knowledge Management Software Market II-29
Knowledge Management Services II-29
Document Management Market on a High II-30
Enterprise Portals: Definition II-30
Key Functions of Enterprise Portals II-31
Enterprise Portals Market: On the Rise II-31
Enterprise Content Management II-31
Evolution of Enterprise Content Management II-32
Features of Enterprise Content Management (ECM) Solution II-32
File and Document Management II-32
Web Services II-32
Business Process Automation (BPM) II-32
Records Management II-32
Content Management Software Market II-33
Collaboration Tools II-33
Trends in Content Management Market II-34
Regulatory Environment II-34
Security Threat from Hackers II-35
Increased Demand for Electronic Payments II-35

8. Knowledge Management Initiatives in Select Industries II-36
Pharmaceutical Industry II-36
Oil and Gas Companies II-36
Stringent Regulatory Measures Necessitate Effective Data
Management II-36
Move Towards Adoption of Advanced Technologies II-36
Call Centers II-37
Common Challenges Faced in Call Centers II-37
Advantages of Implementing Knowledge Management in Call Centers II-37
Manufacturing Sector II-37
Retaining Employee Knowledge - A Critical Challenge II-38
New Strategies to Counter Knowledge Loss II-38
Wireless Enterprises II-39
Higher Education II-39

9. Product Launches II-40
Mediasurface to Launch Immediacy WCMs 6.0 II-40
Thomson West Launches West KM 4.0 for Legal Professionals II-40
Systems Alliance Introduces SiteExecutive 4 II-40
Hyland Launches Upgraded Version of OnBase ECM Suite II-40
Adenin Unleashes Upgraded Intranet Suite II-40
Passageways Unveils New Knowledge Management Application II-41
Interwoven Rolls out Latest Version of ICDM Solution II-41
Open Text Unveils New Email Management for Microsoft Exchange
Server 2007 II-41
Open Text Unleashes New Release of Genio® 7 II-41

10. Recent Industry Activity II-42
Tricom Document Management Purchased Apex Document Solutions II-42
Oracle Buys Captovation II-42
Ascentium Establishes First Overseas Office II-42
Interwoven Closes Acquisition of Optimost II-42
FatWire Acquires Content Sharing Tools Provider to Extend
Leadership II-42
KANA Software Buys Kansas Management Consulting and Systems
Integration Services II-43
Consona Acquires KNOVA II-43
TMNG Global Takes Over TWG Consulting II-43
CSW Group Unveils Subsidiary in the US II-43
KeyMark Inks Partnership with European Handwriting
Recognition Technologies Provider II-43
KMSI and RWD Technologies Agree to Jointly Offer eLearning
Solutions II-43
Open Text to Provide Livelink ECM to UK’s Defense Science and
Technology Lab II-44
Open Text Buys Virginia Based Government Solutions Specialist II-44
Fininfo Acquired by US Based Investment Advice Provider II-44
Agfa-Gevaert Purchases German Hospital Document Management
System Provider II-44
TIS Takes Over a UK Knowledge Management Business II-44
SDL Buys Tridon II-44
Mediasurface Acquires WCM Software Business II-44
Biomax Informatics Buys Data Mining Business of Austrian Company II-45
TechTarget Acquires Australian Search Resource II-45
TIS Buys 51% Stake in Singapore Document Capture Business II-45
eGain Allies with South African Call Center to Launch
Knowledge Management Solutions II-45

11. Focus on Select Key Players II-46
Knowledge Management Software II-46
Art Technology Group, Inc. (US) II-46
Autonomy Corporation Plc (US) II-46
EMC Documentum (US) II-47
Fast Search & Transfer ASA (Norway) II-47
IBM Global Services (US) II-47
FileNet Corporation (US) II-47
Interwoven, Inc. (US) II-48
Open Text Corporation (Canada) II-48
Hummingbird (Canada) II-48
Knowledge Management Services II-49
Atos Origin S.A. (France) II-49
BearingPoint (US) II-49
Cap Gemini Ernst & Young (France) II-49
Computer Sciences Corporation (US) II-49
Electronic Data Systems Corporation (US) II-50
Vignette Corporation (US) II-50

12. Global Market Perspective II-51
Table 1: World Recent Past, Current & Future Analysis for
Knowledge Management by Geographic Region - US, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Revenues in US$ Billion for Years 2002 through
2010 (includes corresponding Graph/Chart) II-51

Table 2: World Long-term Projections for Knowledge Management
by Geographic Region - US, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Revenues in
US$ Billion for Years 2011 through 2015 (includes
corresponding Graph/Chart) II-52

Table 3: World 10-Year Perspective for Knowledge Management by
Geographic Region - Percentage Breakdown of Annual Revenues
for the US, Europe, Asia-Pacific, and Rest of World Markets
for Years 2003, 2008 & 2012 (includes corresponding
Graph/Chart) II-53

Table 4: World Recent Past, Current & Future Analysis for
Knowledge Management Software by Geographic Region - US,
Europe, Asia-Pacific, and Rest of World Markets Independently
Analyzed with Annual Revenues in US$ Billion for Years 2002
through 2010 (includes corresponding Graph/Chart) II-54

Table 5: World Long-term Projections for Knowledge Management
Software by Geographic Region - US, Europe, Asia-Pacific, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Billion for Years 2011 through 2015 (includes
corresponding Graph/Chart) II-55

Table 6: World 10-Year Perspective for Knowledge Management
Software by Geographic Region - Percentage Breakdown of Annual
Revenues for the US, Europe, Asia-Pacific, and Rest of World
Markets for Years 2003, 2008 & 2012 (includes corresponding
Graph/Chart) II-56

Table 7: World Recent Past, Current & Future Analysis for
Knowledge Management Services by Geographic Region - US,
Europe, Asia-Pacific, and Rest of World Markets Independently
Analyzed with Annual Revenues in US$ Billion for Years 2002
through 2010 (includes corresponding Graph/Chart) II-57

Table 8: World Long-term Projections for Knowledge Management
Services by Geographic Region - US, Europe, Asia-Pacific, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Billion for Years 2011 through 2015 (includes
corresponding Graph/Chart) II-58

Table 9: World 10-Year Perspective for Knowledge Management
Services by Geographic Region - Percentage Breakdown of Annual
Revenues for the US, Europe, Asia-Pacific, and Rest of World
Markets for Years 2003, 2008 & 2012 (includes corresponding
Graph/Chart) II-59

III. MARKET

1. The United States III-1
A.Market Analysis III-1
Overview III-1
Current and Future Analysis III-1
Analysis by Product Segment III-1
KM in the US Government & Federal Sectors III-1
Challenges Facing Government Sector III-2
Information Management, Sharing & Access III-2
Security Concerns III-2
Aging IT Workforce III-2
Market Drivers III-3
Market Restraints III-3
Knowledge Management Initiatives in Federal & Government
Agencies III-3
Role of Blogs in Knowledge Management III-4
Benefits of Enterprise Weblogs III-5
Product Launches III-5
Strategic Corporate Developments III-6
Focus on Select Players III-6
B.Market Analytics III-11
Table 10: US Recent Past, Current & Future Analysis for
Knowledge Management by Product Segment - Knowledge
Management Software and Knowledge Management Services
Markets Independently Analyzed with Annual Revenues in US$
Billion for Years 2002 through 2010 (includes corresponding
Graph/Chart) III-11

Table 11: US Long-term Projections for Knowledge Management
by Product Segment - Knowledge Management Software and
Knowledge Management Services Markets Independently Analyzed
with Annual Revenues in US$ Billion for Years 2011 through
2015 (includes corresponding Graph/Chart) III-11

Table 12: US 10-Year Perspective for Knowledge Management by
Product Segment - Percentage Breakdown of Annual Revenues
for Knowledge Management Software and Knowledge Management
Services Markets for the Years 2003, 2008 & 2012 III-12

2. Europe III-13
A.Market Analysis III-13
Overview III-13
Current and Future Analysis III-13
Analysis by Product Segment III-13
Factors Driving Implementation of KM in Europe III-14
Small and Medium Enterprises - A Key Segment for KM Initiatives III-14
Product Launch III-14
Strategic Corporate Developments III-14
Focus on Select Players III-16
B.Market Analytics III-17
Table 13: European Recent Past, Current & Future Analysis
for Knowledge Management by Product Segment - Knowledge
Management Software and Knowledge Management Services
Markets Independently Analyzed with Annual Revenues in US$
Billion for Years 2002 through 2010 (includes corresponding
Graph/Chart) III-17

Table 14: European Long-term Projections for Knowledge
Management by Product Segment - Knowledge Management
Software and Knowledge Management Services Markets
Independently Analyzed with Annual Revenues in US$ Billion
for Years 2011 through 2015 (includes corresponding
Graph/Chart) III-18

Table 15: European 10-Year Perspective for Knowledge
Management by Product Segment - Percentage Breakdown of
Annual Revenues for Knowledge Management Software and
Knowledge Management Services Markets for the Years 2003,
2008 & 2012 III-18

3. Asia-Pacific III-19
A.Market Analysis III-19
Overview III-19
Current and Future Analysis III-19
Analysis by Product Segment III-19
Knowledge Management Gains Momentum in Asia III-19
Status of KM in Various Nations III-19
Intellectual Capital Management Capabilities in Asian
Companies - On Par with Western Enterprises III-20
Innovation - Key Aspect of Asian Companies III-20
Enterprise Portals Market in Asia-Pacific III-20
Select Regional Markets - An Overview III-21
India III-21
Common Tools Used in KM Initiatives III-21
Manufacturing Companies: On Road to KM Implementation III-21
Maturing Conditions for Document Management Systems Market III-21
Document Management and Workflow Software and Services
Market III-22
Government Institutions & Departments III-22
Banking, Financial Services, and Insurance (BFSI) III-22
IT Sector III-22
Manufacturing Sector III-22
Telecom III-23
Enterprise Portal, Collaborative Tools, and Content
Management Software and Services Market III-23
Manufacturing III-23
Banking, Financial Services, and Insurance Segment III-23
Government Institutions III-23
Telecom III-24
Other Verticals III-24
Pure-Play Knowledge Management Application Software and
Services Market III-24
Benefits from KM Solutions III-24
KM Implementation Trends in Indian Enterprises III-25
China III-25
Enterprise Portals in China III-25
New Zealand III-25
Government Policies Foster Knowledge Management III-25
Emphasis on Infrastructure III-26
Adoption of New Technologies III-26
Major Programs Initiated by New Zealand Government III-26
South Korea III-27
Strategic Corporate Developments III-27
B.Market Analytics III-28
Table 16: Asia-Pacific Recent Past, Current & Future
Analysis for Knowledge Management by Product Segment -
Knowledge Management Software and Knowledge Management
Services Markets Independently Analyzed with Annual Revenues
in US$ Billion for Years 2002 through 2010 (includes
corresponding Graph/Chart) III-28

Table 17: Asia-Pacific Long-term Projections for Knowledge
Management by Product Segment - Knowledge Management
Software and Knowledge Management Services Markets
Independently Analyzed with Annual Revenues in US$ Billion
for Years 2011 through 2015 (includes corresponding
Graph/Chart) III-29

Table 18: Asia-Pacific 10-Year Perspective for Knowledge
Management by Product Segment - Percentage Breakdown of
Annual Revenues for Knowledge Management Software and
Knowledge Management Services Markets for the Years 2003,
2008 & 2012 III-29

4. Rest of World III-30
A.Market Analysis III-30
Current and Future Analysis III-30
Analysis by Product Segment III-30
Canada III-30
Knowledge Management in Government Departments III-30
Product Launches III-31
Strategic Corporate Developments III-31
Focus on Select Players III-32
B.Market Analytics III-33
Table 19: Rest of World Recent Past, Current & Future
Analysis for Knowledge Management by Product Segment -
Knowledge Management Software and Knowledge Management
Services Markets Independently Analyzed with Annual Revenues
in US$ Billion for Years 2002 through 2010 (includes
corresponding Graph/Chart) III-33

Table 20: Rest of World Long-term Projections for Knowledge
Management by Product Segment - Knowledge Management
Software and Knowledge Management Services Markets
Independently Analyzed with Annual Revenues in US$ Billion
for Years 2011 through 2015 (includes corresponding
Graph/Chart) III-34

Table 21: Rest of World 10-Year Perspective for Knowledge
Management by Product Segment - Percentage Breakdown of
Annual Revenues for Knowledge Management Software and
Knowledge Management Services Markets for the Years 2003,
2008 & 2012 III-34

IV. COMPETITIVE LANDSCAPE

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