The Enterprise Communications Market Outlook: Identifying market dynamics and vendor opportunities
Scripp Business Insights, November 2006, Pages: 147
The growing competition from vendors operating in the IT services
market has driven the development of a wide range of skills. As
vendors develop sector expertise through years of experience gained
from working within specific areas, the industry is moving towards a
more vertical approach.
The IT Services Opportunity in Vertical Sectors is a new
management report that provides a detailed background to the
pressures and challenges facing organizations and an outline of the
opportunities offered in each of the six major verticals, in the next few
years. It also includes an evaluation of end user attitudes towards IT
services, a breakdown of IT services spending by vertical, geography,
technology and service type, and an analysis of IT budget allocations.
Use this new report to identify profitable opportunities for
investment, maximize your sales and marketing efforts and surpass
your competition.
Some key findings in this report...
- North America is by far the largest market for IT Services and will
account for over $278 billion, or 42%, of the global IT Services market
by 2008.
- It is becoming less common for financial services institutions (FSIs) to
hand over their IT assets to a single outsourcing vendor – mirroring
the broader trend towards more selective sourcing models.
- Within the IT services sector, infrastructure services will grow the
fastest at a CAGR of 9.1% to reach $213.5 billion by 2008.
- In terms of IT investment objectives, raising efficiency was seen as the
most important in Energy and Utilities, followed by the need to
achieve or maintain regulatory compliance.
- The BPO services market will grow at a CAGR of 8.6% from 2004 to
reach $145.4 billion by 2008.
- Market conditions make global oil majors and independent
exploration and production companies ripe targets for IT services
vendors.
This new report will enable you to...
- Discover the fastest growing areas of IT Services using this report’s
breakdown of the IT Services sector by service type, vertical,
technology and geography.
- Understand the attitudes of organizations towards IT Services
through this report’s analysis of the key IT services drivers and trends
occurring in each industry vertical.
- Recognize the drivers, challenges and trends facing each vertical
and how they will impact their spending on IT services using the
detailed forecast for IT Services expenditure to 2008, broken down by
vertical, technology and service type included in this report.
- Gain insight into the verticals that offer the greatest growth
opportunities to IT services providers, including IT budget size and
allocation in each industry vertical.
- Develop more efficient sales and marketing strategies by
understanding the IT services requirements in each vertical
industry using the detailed analysis of the IT service market contained
in this report.
Key questions answered in this report
- Which is the largest and fastest growing vertical for IT Services
market?
- How do organizations in each vertical differ in their attitude towards
IT services?
- Why is there a trend towards multi-sourcing in a number of
industries?
- Which industry will see the largest increase in IT budget between
2006 and 2007?
- What areas of IT services will be in most demand?
- How do vertical requirements for IT services differ?
- Why is the Energy industry ready for IT Services expenditure?
- Which industry spends the largest proportion of its IT budget on
services?
- What do organizations in different vertical industries look for from
services providers?
- How quickly are BPO services being adopted?
Hot Issues Covered:
- IP surpassing traditional PBX technology - the decline of the
circuit-switched PBX market, as growth in the next-generation IP-PBX
systems and IP-enabled PBX upgrades start to have an impact.
- Mobility - market traction and opportunities for further growth.
- Security - the increased threats to mobile data and applications and
solutions for authentication, access control and identity management.
- Managed services - the reliance of enterprises on their mobile
solutions, concerns relating to the complexity of management and
market opportunities for providers.
- SMEs - what do they look for in terms of communications
technologies?
- Infrastructure outsourcing - the domain of voice/data convergence.
EXECUTIVE SUMMARY
- Developments in communications
- Sector opportunities
- Mobility
- Convergence
- Security
- SMEs
- Outsourcing
CHAPTER 1: INTRODUCTION
-What is this report about?
- Who is this report for?
- Definitions
CHAPTER 2: DEVELOPMENTS IN
COMMUNICATIONS
- Summary
- Introduction
- Communications spending
-Drivers behind enterprise communications
- Distributed computing
- Convergence
- Consolidation
- Communications technologies
- Internet Protocol (IP)
- From trial to full implementation
- Cost savings
- Flexibility
- Potential for extensive overhaul of existing
LAN network
- Security concerns about IP
- Billing
- Handsets remain expensive, but prices are
dropping
- Administrative confusion
- New investment
- IP market forecasts
- VoIP
- Mobility
- Wireless LANs (WLANs)
- Reduced deployment costs compared to
fixed networking solutions
- Improved productivity and flexibility
- Component costs falling, albeit perhaps
not as quickly as first expected
- Standardization and backwardscompatibility
- Potential for new applications
- Key developments in the WLAN market
- Restructuring of the competitive
environment
- The VoWLAN market
- Managed Network Services (MNS)
CHAPTER 3: SECTOR GROWTH OPPORTUNITIES
- Summary
- Introduction
- Healthcare
- UK market
- WLAN solutions
- IP telephony
- ‘Telehealth’
- Wireless devices – networking to the client
- Devices for mobile patients
- Education
- WLAN spending
- Market drivers
- Market inhibitors
- WLAN deployments in education
- Vendor recommendations
- Mobile computing in higher education
- Vendor recommendations
- Government
- US federal government
- Vendor recommendations
- Vendors
- Teleworking and mobility
- UK local government
- Networking technologies
- IP telephony
- Managed network services in European
government sector
- Retail
- WLAN investment
- IP telephony
- Managed network services
- Financial services
- WLAN investment
- IP telephony
- Managed network services
CHAPTER 4: MOBILITY
- Summary
- Enterprise mobility
- Mobile email
- Mobile email providers
- Mobile operators
- Mobile email infrastructure providers
- Device manufacturers
- Managed mobile services
- The mobile solutions lifecycle
- Market drivers
- More complex mobile solutions
- Devices operating outside the firewall
- More advanced mobile and wireless
networks
- Optimizing the productivity of mobile
workers
- Increased business process complexity
- Lack of a defined mobile strategy
- Cost savings
- Market inhibitors
- Market immaturity
- Perceived costs
- Fear of a security breach
- Technology choice
- Technology issues
- Managed mobile service components
- Security
- Device management
- Software and inventory management
- Connection management
- Backup and recovery
- System/application configuration
- Maintenance
- Helpdesk
- Training
- Professional services
- Developing ROI strategies
- A network-agnostic approach
- Educational qualities
- Business process understanding and
re-adjustment
- Effective partnerships
- On demand/hosted solutions
- Global service delivery
- Ongoing application roll out
- Track the potential of new technologies
- Demonstrate ongoing returns
CHAPTER 5: CONVERGENCE
- Summary
- The convergence opportunity
- VoIP
- IP phones
- Dual mode handsets
- Softphones
- Vendor dynamics
- Voice providers
- Traditional ‘data networking’ vendors
- Co-opetition from new quarters
- IP applications
- Open standards enable truly multimedia
applications
- CRM, call recording and unified
messaging
- Mobility
- Storage
- Security
- Platforms and databases
- IP contact centers
- A growing market
- Market drivers
- Offshoring
- Small and Greenfield contact centers
- Hosted IP contact centers
- Implications for vendors
CHAPTER 6: SECURITY
- Summary
- Communications security concerns
- VoIP
- Protecting against VoIP threats
- WLANs
- Protecting against WLAN threats
- Mobile solutions
- IPSec VPN
- SSL VPN
- ‘Holistic’ security
CHAPTER 7: SMES
- Summary
- Introduction
- Defining SMEs
- Minimal ICT adoption
- Traditional ICT adoption
- Progressive ICT adoption
- Advanced ICT adoption
- The SME opportunity
- Communications technologies for SMEs
- IP telephony
- Voice applications
- Broadband access technologies
- WLANs
- VPNs
- Managed network services
CHAPTER 8: COMMUNICATIONS
OUTSOURCING
- Summary
- Introduction
- Communications outsourcing
- The outsourcing opportunity
- Contact center outsourcing in the US
- Providers of contact center outsourcing
- Vendor recommendations
- Contact center outsourcing in Europe
- Providers of contact center outsourcing
- Outsourcing traffic in Western Europe
- Vendor recommendations
- Index
FIGURES
- Extent to which enterprises have or use
mobility solutions
- Enterprise WLAN roadmap
- What do companies demand in a MNS
provider?
- Extent to which enterprises currently have or
use mobility solutions
- Global revenues for operators and
infrastructure providers from enterprise mobile
email 2004-2009 ($m)
- Managed mobile services in the mobile
solutions stack
- The benefits of IP
-Typical IP-PBX network architecture
- Total IP APs and IP APs as % of total
- Have security fears held back the deployment
of WLAN in your organization?
- What SMEs want
TABLES
- Total European networking spend by
technology area, 2004-2009 ($m)
- Managed mobile services in action
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