|
|
 |
|
Viewing report
|
|
|
|
Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere
John Wiley and Sons Ltd, Nov 2006, Pages: 240
Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’
Rossett has created a clear, easy-to-follow, and updated guide to job aids. This instructionally-sound approach breaks job aids down into meaningful categories (information, procedural, and coaching) and presents numerous examples that demonstrate just how easy it is to create a just-in-time solution to your performance problem. Using the very job aid approach addressed in the examples, the book provides guidance through every aspect of job aid creation using examples from a variety of content areas.
The authors clearly instruct you how to create seven job aid formats: step job aids, worksheets, arrays, decision tables, flow charts, checklists, and combination job aids. Along the way, the author shows trainers how to: identify the problem, choose the format, prepare the job aid draft, pilot the job aid, revise the job aid, and manage the process and product. In addition to taking a fresh look at job aids (the original was published in 1991), new sections address the selection and design of decision and performance support tools, blended approaches, and a chapter on what the future holds plus plenty of examples and templates of job aids on CD-ROM for easy reproduction or customization.
Author information
Allison Rossett is a professor of Educational Technology at San Diego State University and a consultant in workforce learning and performance, and technology-based systems. Rossett is the coauthor of the best-selling Handbook of Job Aids (Pfeiffer) and the author of First Things Fast and Beyond the Podium (Pfeiffer), all of which are winners of International Society for Performance Improvements Instructional Communications awards.
Lisa Schafer develops enterprise systems for Fortune 100 clients, writes courseware, delivers seminars, and administers industry benchmarking surveys. Her career blends her human resources expertise with her technical aptitude. She directs comprehensive compensation surveys in the pharmaceutical and consumer products industries and serves as a consultant in the performance analysis and improvement arena.
|
|
|
|
