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North American Interactive Voice Response & Voice-Activated Dialing Service Markets
Frost & Sullivan, February 1999
The North American interactive voice response (IVR) and voice-activated dialing service market is somewhat fragmented and offers many challenges to participants, including the heavy presence of telephone carriers and service bureaus. This Frost & Sullivan report offers its users a clear look at the opportunities and threats in individual market segments, enabling companies to formulate successful strategies for the future. Coverage includes a review of market drivers and restraints, expert market forecasts, a discussion of the competitive situation, strategic recommendations, and profiles of key industry participants.
- Introducing the Market Engineering Consulting Report
- Market Engineering System
- Market Engineering Report Elements
- Strategic Benefits of Market Engineering for Readers of This Report
- Top Ten Benefits of a Market Engineering Consulting Report
- A Word of Caution
- Executive Summary
- Introduction to the North American Interactive Voice Response and Voice-Activated Dialing Services Market
- Summary of Major Findings
- Industry Challenges and Research Methodology
- Identification of Challenges Facing the North American Interactive Voice Response and Voice-Activated Dialing Services Markets
- Time Frame Analysis of Industry Challenges
- Frost & Sullivan's 12-Step Market Engineering Research Methodology
- Market Engineering Forecasting Methodology
- Glossary of Terms
- Market Engineering Measurement Analysis of the North American Interactive Voice Response and Voice-Activated Dialing Services Industry
- Market Overview and Definitions
- Presentation of Strategic Significance of Measurements
- Drivers, Restraints, Market Forecasts, and Market Trendsfor the North American IVR and Voice-Activated Dialing Services Market
- Drivers and Restraints
- Market Forecasts
- Percent of Revenues by Service Type
- Market Engineering Research for the NorthAmerican Interactive Voice Response Services Market
- Forecasts of the Total Market
- Forecasts by Geographic Region
- Market Engineering Research for the NorthAmerican Voice-Activated Dialing Services Market
- Forecasts of the Total Market
- Forecasts of the Wireline Service Provider Market
- Forecasts of the Wireless Service Provider Market
- Forecasts by Geographical Region
- Market Engineering Strategy
- What Is Market Engineering Strategy?
- How to Improve the Market Engineering Strategy Development Process
- Market Engineering Strategic Recommendations
- Market Engineering Planning in the North American Interactive Voice Response and Voice-Activated Dialing Services Industry
- Integrating Market Engineering into the Business Planning Process
- Using Market Engineering Planning to Support the Business Planning Process
- Implementation of Market Engineering
- Introduction and Summary
- How to ImplementMarket Engineering in a Company
- How to Make the Most of This Market Engineering Report
- Market Engineering Monitoring of the North American Interactive Voice Response and Voice-Activated Dialing Services Industry
- The Purpose of Market Engineering Monitoring
- How to Design a Successful Monitoring Program
- The Ten Most Critical Elements of a Market EngineeringProgram in the North American IVR andVoice-Activated Dialing Services Industry
- Frost & Sullivan's Market Engineering North American IVR and Voice-Activated Dialing Services Industry Awards
- Frost & Sullivan's Strategic Recommendations for Further Research
- Profiles of Strategically Targeted Companies
- Ameritech Corporation (312) 750-5000
- AT&T Corporation (212) 387-5400
- Bell Atlantic Corporation (215) 963-6000
- Bell Canada (514) 870-1511
- Frontier Corporation (203) 965-2000
- Rogers Cantel, Inc (514) 340-7400
- SBC Communications (210) 821-4105
- Sprint (913) 624-3000
- Syntellect Incorporated (770) 587-0700
- Database of Key Industry Participants
- Market Participants
- Related Companies
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