World Voice Portal Services Market

Frost & Sullivan, April 2001

Participants Search for the Effective Business Model for this Emerging Field

Advances in computer speech recognition technologies have now made it possible to surf the Web without a single mouse click. Voice portal technologies enable users to access a full range of Internet functions by
phone and receive replies by spoken word, wireless application protocol (WAP), or Web text. The growth of this marketplace is expected to be swift and impressive, but to capitalize on its potential, companies will
need to develop an effective business model.

As many Internet companies are learning, the advertisement-sponsored model may not be sustainable. Consequently, winners in this field will be those companies that either secure partnerships with mobile carriers or approach enterprises with highly customizable voice portal CRM solutions. This report analyzes potential business models and identifies
strategies to help your company develop the best plan of attack.

Quality, Scalability, and Customization Lead Research and Development

The success and viability of the voice portal industry is contingent upon the quality of speech recognition and text-to-speech technologies deployed, says the author of this report. The underlying technology must be able to identify various users' voices and respond adequately to spoken commands.

Companies must guarantee the scalability of the voice portal platform. Solutions should be scalable for call capacity and multiple applications. As more enterprise customers adopt this technology, participants will
also need to provide customized solutions to meet their unique needs. This report tracks technology trends and monitors end-user requirements, allowing your firm to optimize resources and ultimately maximize gains.

Voice Portals Create New Opportunities for VoIP

Voice over Internet protocol (VoIP) carriers will be able to diversify their portfolios through voice portals and gain a competitive advantage, says the author. This added-value service also should bring new enterprise customers and higher revenue margins.

As VoIP service providers become voice portal service providers, they will be able to take a share of the future revenue opportunities for this field. This report devotes a full chapter to the implications of voice protocols for VoIP service providers. By assessing the impact of voice protocols on other technologies, this report will provide valuable insights to companies in a wide variety of fields.

- World Voice Portal Services Market

- Segmentation, MarketOverview and Definitions

- Market Challenges, Drivers and Restraints

- Market and Technology Trends

- Frost & Sullivan's Market Engineering Awards

- Mobile Voice Portals

- Market Analysis

- Forecast

- Voice Portal TrafficMinutes and Revenue Forecast

- Enterprise and Free Consumer Voice Portal Forecast

- Mobile Voice Portal Forecast

- Implications for Voiceover IP Service Providers

- Opportunities and Strategies

- Companies Database

- Company Profiles

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