World OSS Service Fulfillment Market Analysis

Frost & Sullivan, February 2002

Next-Generation Offerings Key to Future Success

Operation support systems (OSS) service fulfillment plays a pivotal role in
the management of networks for telecommunications services, and enables
end users to efficiently obtain these diverse services. Though a few
well-established companies currently dominate the market, new entrants are
expected to find success with Next-Generation offerings.

This Frost & Sullivan study is a detailed analysis of the world OSS service
fulfillment markets including subsegments on sales, order handling, service
planning and development, service provisioning, network planning and
development, and network provisioning. By identifying industry challenges and
exploring growth opportunities, this research provides your firm with a
comprehensive guide to succeeding in this flourishing field.

Bundled Network Technologies Drive Industry Growth

The convergence of networks—such as the addition of Internet Protocol and
data-centric networks to conventional systems—is providing a driving
force to the service fulfillment market. It is anticipated that carriers will

begin to leverage Next-Generation voice services to strengthen their
competitive advantages.

This is inducing a migration of existing OSS products to newer offerings,
which are more focused on service, rather than the technological aspects of
the networks. As a result, these enhanced products are suitable for both wire-line
and Next-Generation applications. Network operators do not have to be
experts to operate and manage the system, state the study’s authors.

Telecommunications Slowdown Hinders Expansion Plans

In addition to the economic downturn, growth in the service fulfillment

market has been impacted by the failure of competitive local exchange
carriers and other service providers, the consolidation of carriers, and the
bankruptcy of Internet dot-com start-ups.

This has led to a mass slowdown of capital spending, causing providers to

postpone the implementation of service assurance and other OSS
management solutions,” say the analysts. “With stock prices at
unprecedented lows, OSS vendors who were once viewed as premier
suppliers are now fighting for their very existence. However,

software-only vendors have faired better due to a specific focus on the most
profitable market segment.

This Frost & Sullivan research provides a comprehensive guide to world OSS
service fulfillment markets, enabling your company to make insightful business
decisions concerning this dynamic industry.

Additional Information

Market Participants
ADC Telecommunications, Inc.
Aglient Technologies, Inc.

Alcatel
Astracon, Inc.
BroadSoft, Inc.
Cisco Systems, Inc.
Compaq Computer Corp.
Comptel Corp.
Cramer Systems Europe Ltd.
Eftia OSS Solutions, Inc.

EHPT Sweden AB
Emperative, Inc.
Granite Systems, Inc.
Harris Corp.
Hewlett-Packard Co.
Lucent Technologies, Inc.
MetaSolv Software, Inc.
Nortel Networks Ltd.
Orchestream Ltd.
PeopleSoft, Inc.
Remedy Corp.
Siebel Systems, Inc.
Syndesis Ltd.
TCSI Corp.
Telcordia Technologies, Inc.
Wisor Telecom Corp.

1. World OSS Service Fulfillment Markets Analysis
A. Executive Summary

1. Introduction

2. Summary of Major Findings

3. Competitive Analysis

4. Conclusions
B. Research Scope and Methodology

1. Objectives and Purpose

2. Research and Methodology
C. Market Overview

1. Introduction

2. Market Segmentation

3. Competitive Analysis at Total Level
D. Challenges and Growth Factors

1. Challenges

2. Drivers

3. Restraints
E. Forecasts

1. Market Size

2. Geographic Breakdown

3. Market Forecasts

4. Forecasts by Segment

5. Conventional Versus Next Generation

6. Market and Technology Trends
F. Competitive Analysis

1. Introduction

2. Market Share Analysis

3. Market Share Trends

4. Product Analysis
G. Market Engineering Awards

1. Introduction

2. Conventional Network Market Leadership Award

3. Next Generation Network Market Leadership Award

4. Business Development Strategy Award

5. Technology Innovation Award

6. Entrepreneurial Award
H. Strategic Recommendations

1. Introduction

2. Strategic Recommendations

List Of Figures

Market Engineering Measurements: OSS Service Fulfillment Markets Analysis (World), 2001
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Conventional and Next-Generation Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Conventional Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Next-Generation Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Impact of Top Four Industry Challenges (World), 2001-2007
OSS Service Fulfillment Market: Market Drivers Ranked in Order of Impact (World), 2001-2007
OSS Service Fulfillment Market: Market Restraints Ranked in Order of Impact (World), 2001-2007
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Conventional and Next-Generation Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Conventional Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Overall Market Size and Sub-Segment for Next-Generation Network OSS Service Fulfillment (World), 2000
OSS Service Fulfillment Market: Overall Market Revenue Forecasts (World), 2001-2006
OSS Service Fulfillment Market: Overall OSS Revenues (North America), 2000
OSS Service Fulfillment Market: Overall OSS Revenues (Latin America), 2000
OSS Service Fulfillment Market: Overall OSS Revenues (Europe), 2000
OSS Service Fulfillment Market: Overall OSS Revenues (Asia Pacific), 2000
OSS Service Fulfillment Market: Overall OSS Revenues (Rest-of-World), 2000
OSS Service Fulfillment Market: Overall Market Revenue Forecasts (World), 2001-2006
OSS Service Fulfillment Market: Overall Market Revenue Forecasts--Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Overall Market Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Sales Market Revenue Sub-Segment Forecasts—Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Order Handling Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Service Planning and Development Market Sub-Segment Revenue Forecasts--Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Service Configuration Market Sub-Segment Revenue Forecasts--Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Network Planning and Development Market Sub-Segment Revenue Forecasts--Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Network Provisioning Market Sub-Segment Revenue Forecasts--Conventional Networks (World), 2001-2006
OSS Service Fulfillment Market: Sales Market Revenue Sub-Segment Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Order Handling Market Sub-Segment Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Service Planning and Development Market Sub-Segment Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Service Configuration Market Sub-Segment Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Network Planning and Development Market Sub-Segment Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Network Provisioning Market Sub-Segment Revenue Forecasts--Next-Generation Networks (World), 2001-2006
OSS Service Fulfillment Market: Competitive Structure (World), 2001
OSS Service Fulfillment Market: Overall Market Share Trends of Major Market Participants--Conventional Networks
(World), 2000-2001
OSS Service Fulfillment Market: Sales Sub-Segment Market Share Trends of Major Market Participants--Conventional
Networks (World), 2000-2001
OSS Service Fulfillment Market: Order Handling Sub-Segment Market Share Trends of Major Market Participants—Conventional Networks (World), 2000-2001
OSS Service Fulfillment Market: Service Planning and Development Sub-Segment Market Share Trends of Major Market
Participants--Conventional Networks (World), 2000-2001
OSS Service Fulfillment Market: Service Configuration Sub-Segment Market Share Trends of Major Market Participants--
Conventional Networks (World), 2000-2001
OSS Service Fulfillment Market: Network Planning and Development Sub-Segment Market Share Trends of Major Market
Participants--Conventional Networks (World), 2000-2001
OSS Service Fulfillment Market: Network Provisioning Sub-Segment Market Share Trends of Major Market Participants--
Conventional Networks (World), 2000-2001
OSS Service Fulfillment Market: Overall Market Share Trends of Major Market Participants--Next-Generation Networks
(World), 2000-2001
OSS Service Fulfillment Market: Sales Sub-Segment Market Share Trends of Major Market Participants--Next-Generation
Networks (World), 2000-2001
OSS Service Fulfillment Market: Order Handling Sub-Segment Market Share Trends of Major Market Participants--Next-
Generation Networks (World), 2000-2001
OSS Service Fulfillment Market: Service Planning and Development Sub-Segment Market Share Trends of Major Market Participants--Next-Generation Networks (World), 2000-2001
OSS Service Fulfillment Market: Service Configuration Sub-Segment Market Share Trends of Major Market Participants--Next-Generation Networks (World), 2000-2001
OSS Service Fulfillment Market: Network Planning and Development Sub-Segment Market Share Trends of Major Market Participants--Next-Generation Networks (World), 2000-2001
OSS Service Fulfillment Market: Network Provisioning Sub-Segment Market Share Trends of Major Market Participants--Next-Generation Networks (World), 2000-2001
OSS Service Fulfillment Market: Sales Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Fulfillment Market: Order Handling Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Fulfillment Market: Service Planning and Development Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Fulfillment Market: Service Configuration Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Fulfillment Market: Network Planning and Development Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Fulfillment Market: Network Provisioning Sub-Segment Products Offered by Market Participants (World), 2001

List of Charts

TeleManagement Forum Telecom Operations Map OSS Service Fulfillment Market: Market Share of Major Market Participants (World), 2000
OSS Service Fulfillment Market: Revenues by Geographic Region (World), 2000
OSS Service Fulfillment Market: Percentage of Revenues--Conventional vs. Next-Generation Technology (World), 2000-2006
OSS Service Fulfillment Market: Forecast OSS Revenue Comparing Next-Generation vs. Conventional Technology (World), 2000-2006
OSS Service Fulfillment Market: Conventional Technology Market Share (World), 2000
OSS Service Fulfillment Market: Next Generation Technology Market Share (World), 2000

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