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Becoming the Best
Ashgate Publishing, Feb 2008, Minutes: 15
An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality.
Wilkins is a company where staff think that everything is going well. But, in fact, a series of seemingly unconnected problems: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and now force them to take a long, hard look at the way they work.
Learning points:
- the next-in-line concept: every individual, every department, must think of their next-in-line and provide them with quality service
- how to use your people’s knowledge and experience by encouraging them to become part of the solution
- the nature and the impact of TQM
- how to initiate and maintain a culture of continuous improvement.
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E-Learning Course: Becoming A Top Negotiator
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