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China BPO Services Market Summary, Competitive Analysis and Forecast to 2027

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    Report

  • 50 Pages
  • September 2023
  • Region: China
  • MarketLine
  • ID: 5741271
BPO Services in China industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Chinese BPO services market had total revenues of $32.3 billion in 2022, representing a compound annual growth rate (CAGR) of 6.9% between 2017 and 2022.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $8.8 billion, equivalent to 27.3% of the market's overall value.
  • Low labor costs combined with highly skilled labor make China one of the top destinations for outsourcing business processes by business leaders to achieve quality work at minimal costs.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in China
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in China
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the China bpo services market with five year forecasts by both value and volume

Reasons to Buy

  • What was the size of the China bpo services market by value in 2022?
  • What will be the size of the China bpo services market in 2027?
  • What factors are affecting the strength of competition in the China bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in China's bpo services market?

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
8 Company Profiles
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. Capgemini SE
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related research
10.4. About the Publisher
List of Tables
Table 1: China BPO services market value: $ million, 2017-22
Table 2: China BPO services market category segmentation: % share, by value, 2017-2022
Table 3: China BPO services market category segmentation: $ million, 2017-2022
Table 4: China BPO services market geography segmentation: $ million, 2022
Table 5: China BPO services market value forecast: $ million, 2022-27
Table 6: Infosys Limited: key facts
Table 7: Infosys Limited: Annual Financial Ratios
Table 8: Infosys Limited: Key Employees
Table 9: Infosys Limited: Key Employees Continued
Table 10: HCL Technologies Limited: key facts
Table 11: HCL Technologies Limited: Annual Financial Ratios
Table 12: HCL Technologies Limited: Key Employees
Table 13: HCL Technologies Limited: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Capgemini SE: key facts
Table 18: Capgemini SE: Annual Financial Ratios
Table 19: Capgemini SE: Key Employees
Table 20: Capgemini SE: Key Employees Continued
Table 21: China size of population (million), 2018-22
Table 22: China gdp (constant 2005 prices, $ billion), 2018-22
Table 23: China gdp (current prices, $ billion), 2018-22
Table 24: China inflation, 2018-22
Table 25: China consumer price index (absolute), 2018-22
Table 26: China exchange rate, 2018-22
List of Figures
Figure 1: China BPO services market value: $ million, 2017-22
Figure 2: China BPO services market category segmentation: $ million, 2017-2022
Figure 3: China BPO services market geography segmentation: % share, by value, 2022
Figure 4: China BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in China, 2022
Figure 6: Drivers of buyer power in the BPO services market in China, 2022
Figure 7: Drivers of supplier power in the BPO services market in China, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in China, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in China, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in China, 2022

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Infosys Limited
  • HCL Technologies Limited
  • ISS AS
  • Capgemini SE