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United States (US) BPO Services Market Summary, Competitive Analysis and Forecast to 2027

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    Report

  • 54 Pages
  • September 2023
  • Region: United States
  • MarketLine
  • ID: 5741340
Description Jump to:
BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The US BPO services market had total revenues of $103.7 billion in 2022, representing a compound annual growth rate (CAGR) of 4.8% between 2017 and 2022.
  • The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $34.6 billion, equivalent to 33.3% of the market's overall value.
  • The US is the largest BPO service market worldwide due to the presence of a highly skilled labor force.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in the United States
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United States
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United States bpo services market with five year forecasts by both value and volume

Reasons to Buy

  • What was the size of the United States bpo services market by value in 2022?
  • What will be the size of the United States bpo services market in 2027?
  • What factors are affecting the strength of competition in the United States bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in the United States's bpo services market?

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. Accenture plc
8.2. Infosys Limited
8.3. Cognizant Technology Solutions Corp
8.4. TD SYNNEX Corporation
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related research
10.4. About the Publisher
List of Tables
Table 1: United States BPO services market value: $ million, 2017-22
Table 2: United States BPO services market category segmentation: % share, by value, 2017-2022
Table 3: United States BPO services market category segmentation: $ million, 2017-2022
Table 4: United States BPO services market geography segmentation: $ million, 2022
Table 5: United States BPO services market value forecast: $ million, 2022-27
Table 6: Accenture plc: key facts
Table 7: Accenture plc: Annual Financial Ratios
Table 8: Accenture plc: Key Employees
Table 9: Accenture plc: Key Employees Continued
Table 10: Accenture plc: Key Employees Continued
Table 11: Accenture plc: Key Employees Continued
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: Annual Financial Ratios
Table 14: Infosys Limited: Key Employees
Table 15: Infosys Limited: Key Employees Continued
Table 16: Cognizant Technology Solutions Corp: key facts
Table 17: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 18: Cognizant Technology Solutions Corp: Key Employees
Table 19: Cognizant Technology Solutions Corp: Key Employees Continued
Table 20: TD SYNNEX Corporation: key facts
Table 21: TD SYNNEX Corporation: Annual Financial Ratios
Table 22: TD SYNNEX Corporation: Key Employees
Table 23: TD SYNNEX Corporation: Key Employees Continued
Table 24: United States size of population (million), 2018-22
Table 25: United States gdp (constant 2005 prices, $ billion), 2018-22
Table 26: United States gdp (current prices, $ billion), 2018-22
Table 27: United States inflation, 2018-22
Table 28: United States consumer price index (absolute), 2018-22
Table 29: United States exchange rate, 2018-22
List of Figures
Figure 1: United States BPO services market value: $ million, 2017-22
Figure 2: United States BPO services market category segmentation: $ million, 2017-2022
Figure 3: United States BPO services market geography segmentation: % share, by value, 2022
Figure 4: United States BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in the United States, 2022
Figure 6: Drivers of buyer power in the BPO services market in the United States, 2022
Figure 7: Drivers of supplier power in the BPO services market in the United States, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United States, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in the United States, 2022

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture plc
  • Infosys Limited
  • Cognizant Technology Solutions Corp
  • TD SYNNEX Corporation

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About the BPO Software Market

Business Process Outsourcing (BPO) Software is a type of software that enables companies to outsource certain business processes to third-party vendors. This type of software is used to automate and streamline processes such as customer service, accounting, payroll, and human resources. It can also be used to manage customer relationships, track sales, and manage inventory. BPO Software can help companies reduce costs, improve efficiency, and increase customer satisfaction. The BPO Software market is highly competitive, with many vendors offering a variety of solutions. Companies can choose from a range of products, including cloud-based solutions, on-premise solutions, and hybrid solutions. Vendors also offer a range of services, such as consulting, implementation, and training. Some of the leading companies in the BPO Software market include Oracle, SAP, IBM, Microsoft, and Accenture. Other notable vendors include Genpact, Wipro, Infosys, and HCL Technologies. Show Less Read more

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