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Activity-Based Management 2000: Best Practices in Shared Services and Information Technology

  • ID: 40834
  • September 2000
  • 95 pages
  • American Productivity & Quality Center, APQC
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The fourth study, Activity-Based Management 2000: Best Practices in Shared Services and Information Technology, is the most targeted effort to date. As an increasing number of organizations develop shared service centers, the need increases for effective cost and performance management methods. Activity-based cost management allows managers to understand the cost to deliver a service and to communicate the cost of services and performance levels demanded by users.

The purpose of this study is to highlight best practices in cost and performance management that can be used by organizations to optimize their shared services and information technology operations. This ABM best-practice study was initiated in October 1999 in order to make a significant and comprehensive study of emerging ABM practices in the management of shared services and information technology. This study includes definitive guidance on implementation strategies and critical success factors for creating effective cost management and performance management practices for leaders of shared service organizations.

The combined knowledge and resources, participation by more than 20 leading companies, involvement READ MORE >

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4 Sponsor and Partner Organizations<BR><BR>A listing of the sponsor organizations in this study,<BR>as well as the best-practice (“partner”) organizations<BR>that were benchmarked for their innovation and<BR>advancement in activity-based management.<BR><BR>6 Executive Summary<BR><BR>A bird’s-eye view of the study, presenting the key<BR>findings discovered and the methodology used<BR>throughout the course of the study. The findings<BR>are explored in detail in following sections.<BR><BR>13 Key Findings<BR><BR>An in-depth look at the seven key findings of this<BR>study. The findings are supported by quantitative<BR>data and qualitative examples of practices employed<BR>by the partner organizations.<BR><BR>51 Implementation Strategy<BR><BR>The findings are followed by an implementation<BR>strategy, a conclusion, and the next steps.<BR><BR>61 Partner Organization Case Studies<BR><BR>Background information on the partner<BR>organizations, as well as their innovative<BR>ABM practices.<BR><BR>83 Appendices

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