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Benchmarking Benchmarking: Shared Learnings for Excellence

  • ID: 40856
  • July 1997
  • 77 pages
  • American Productivity & Quality Center, APQC
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During the past decade, benchmarking has proven to be an effective
tool for achieving business objectives. Customers today demand excellence.
In response to this hunger for top-quality products and services,
companies are searching for “best practices” they can use to design new
processes. No one has the time or resources to reinvent solutions, so
organizations benchmark for new ideas and new insights to give them the
competitive edge.

Seven key findings resulted from this comprehensive study on organizations’
current benchmarking practices. The findings fall into three
general categories: process improvement, resources, and commitment.
The findings will be explored further, with graphs and company examples,
in the remainder of this report.
Process Improvement

1. Benchmarking is most powerful when it is part of a larger change
initiative as a continuous improvement tool.

2. Only a few organizations that benchmark have a formal process in
place to widely transfer knowledge of best-practice data, though many
informal vehicles are used. The research confirms that benchmarking is most powerful when considered READ MORE >

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Executive Summary Page 6<BR>Project Overview Page 12<BR>Methodology Page 12<BR>Sample Characteristics Page 12<BR>Survey Participants Page 16<BR>Findings Page 20<BR>Shared Learnings Page 32<BR>APQC Case Studies Page 42<BR>Survey Tools Page 70<BR>

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