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Benchmarking Best Practices in Accountability Systems in Education

  • ID: 40858
  • June 2000
  • 130 pages
  • American Productivity & Quality Center, APQC
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The purpose of this multi-organization benchmarking study is to identify and examine innovations, best practices, and key trends in the area of accountability systems with the goal of district accountability systems. The areas of focus include leadership, climate and context, operations, human resources, data management, communications, and standards for teaching and learning. This study affords participants the opportunity to gain a better understanding of the issues and challenges involved in implementing and enhancing district accountability systems. Seventeen school districts and organizations participated in the study by attending a series of planning sessions, completing data-gathering surveys, and attending or hosting on-site interviews. Six of the organizations were identified as having exemplary accountability systems and were invited to participate in the study as benchmarking “best-practice partners.”

Benchmarking: The Systematic Transfer of Best Practices The past decade has seen wrenching change for many organizations. As firms and institutions have looked for ways to survive and remain profitable, a simple but powerful change strategy called “benchmarking” READ MORE >

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EXECUTIVE SUMMARY<BR><BR>Overview and Study Background i <BR>Study Sponsors vi <BR>Best-Practice Partner Organizations vii <BR>Study Scope viii <BR>Benchmarking Methodology ix <BR>Acknowledgments xi<BR><BR>Section One: Key Observations<BR><BR>Leadership/Alignment 2 <BR>Climate/Context 14 <BR>Operations 22 <BR>Human Resources 28 <BR>Data Management/Measurement 33 <BR>Communications 43 <BR>Standards for Teaching and Learning 45<BR><BR>Section Two: Case Studies<BR><BR>Brazosport Independent School District 1 <BR>Houston Independent School District 2 <BR>Memphis City Schools 3 Nortel Networks 4 <BR>Seattle Public Schools 5 <BR>St. Luke’s Episcopal Hospital 6

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