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Capturing Critical Knowledge From a Shifting Work Force
American Productivity & Quality Center (APQC), May 2003, Pages: 53
The days of necessity are upon many organizations. Retirement, specifically, is having an injurious effect on organizations already destabilized by an uncertain economy. Such trends can lead to a great loss in an organization’s collective knowledge, and retirement is not the only factor impacting knowledge attrition. Rapid growth, turnover, mergers and acquisitions, and internal redeployment also create knowledge gaps. The large majority of employees have been with their current employer less than four years.
Maintaining a knowledgeable work force is of major importance, but it can be a difficult issue, especially if senior management lacks awareness of the applicability of knowledge management. Yet the proven principles, tools, and practices of knowledge management can be systematically applied to capture departing knowledge and transfer it to new employees. A preemptive, strategically aligned knowledge capture and transfer system can counterbalance both inevitable and unforeseen challenges. What can you do to prepare for those challenges? And what can be done if circumstances are already less
than ideal?
Knowledge Retention Guidance
Organizations hold onto lessons learned through organized and pervasive knowledge management initiatives. Successful processes and tools can be deployed to better retain valuable knowledge. This report has found several successful approaches to retain valuable knowledge among organizations at different stages of their knowledge management journeys. Some organizations prepared a preemptive strike against oncoming losses. Others responded to damage felt from knowledge now lost. Valuable lessons can be learned from
their responses, including how to:
- identify potential knowledge attrition,
- identify critical and inconsequential information,
- design and implement a knowledge management initiative,
- determine the necessary support structures and roles,
- determine the initiative’s projected costs,
- identify implementation challenges, and
- measure the effectiveness of knowledge retention strategies.
This book will focus on determining types of knowledge, identifying and sharing critical knowledge, supporting structures and funding, and identifying critical success factors in knowledge retention. With vital information for both senior management and knowledge management practitioners, this book will detail the knowledge retention process, including indicators of a knowledge
retention problem, necessary resources, realistic ways to capture knowledge, and processes to disseminate relevant information.
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