Creating a Knowledge-Sharing Culture

  • ID: 41845
  • September 1999
  • 92 pages
  • American Productivity & Quality Center, APQC
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Today, knowledge is the most important product in most organizations. They are hiring minds, not hands, and knowledge is seen as a company asset. Consequently, organizations are seeking to create systematic ways to identify and convert individual expertise, skills, and experience into organizational knowledge. While information technology is an enabler of knowledge-sharing processes, technology alone is not enough to ensure that people share and use each other’s knowledge. A company’s ability to use knowledge depends on how enthusiastic people are about sharing it.

Leveraging knowledge is possible only when people value building on each other’s ideas and sharing their own insights. Much of this is shaped by the culture of the organization. The culture of an organization is the environment that influences behavior; decision making; and the organization’s approach to markets, customers, and suppliers. It is the combination of shared history, expectations, unwritten rules, and social mores that affects behavior throughout the organization. Culture is the underlying beliefs that, while never actually articulated, are always present to color the perception READ MORE >

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- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) companies that were benchmarked for their innovation and advancement in creating a culture conducive to knowledge sharing.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Introduction

The approach to knowledge-sharing at best-practice organizations.

- Key Findings

An in-depth look at the 10 key findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the partner companies.

- Consortium Profile

Background data on the study participants.

- Partner Organization Profiles

Background information on the partner companies, as well as their innovative knowledge-sharing practices.

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