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Deploying Six Sigma To Bolster Processes and the Bottom Line

  • ID: 42695
  • July 2002
  • 133 pages
  • American Productivity & Quality Center, APQC
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Six Sigma is the fastest growing business management system. Centered around a powerful problem-solving and process-optimization methodology, Six Sigma is credited with saving billions of dollars for companies during the past 10 years. Developed by Motorola in the mid-1980s, Six Sigma became well known after General Electric’s Jack Welch made it a central focus of GE’s business strategy in 1995. In recent years the main thrust of Six Sigma is the application of statistical methodologies and other tools to improve processes that are aligned with the overall needs of the business. Improvements and breakthrough results are accomplished through a project-by-project execution of the Define-Measure-Analyze-Improve-Control (DMAIC) methodology that is orchestrated by dedicated practitioners called Six Sigma Black Belts. Whereas the techniques of Six Sigma are most often associated with manufacturing, the techniques are also being applied extensively to transactional and administrative business processes. Six Sigma should not be viewed as a quality program that is commissioned to reduce defects but as a methodology that helps companies better meet the needs of their business.

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- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement in deploying Six Sigma.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Study Findings

An in-depth look at the findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the
partner organizations.

- Partner Organization Case Studies

Background information on the partner organizations as well as their innovative business management practices.

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Note: Product cover images may vary from those shown