Research And Markets Research And Markets

Enabling Human Resources as a Strategic Partner

  • ID: 42707
  • January 2000
  • 105 pages
  • American Productivity & Quality Center, APQC
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Never before has the role of human resources (HR) been more critical to the mission and overall success of organizations worldwide. And never before have there been so many major issues vying for attention:
- pressure to grow through e-commerce, global expansion, and mergers and
- the increasing scarcity of employee talent and effective leadership; and
- rapidly changing work force dynamics.

Amid the chaos, there’s one thing that’s increasingly clear: successful organizations of the future must strategically leverage their HR resources.
More and more organizations recognize HR as a key driver of intangibles, such as in-house leadership development, change management, and organizational culture. To make the most of this HR transformation process, it is critical to measure the impact of HR activities on an organization.


The following areas of focus define the content and structure of the benchmarking study. Sponsors collaborated with study personnel and subject matter expert Richard Beatty to refine this scope. The framework for this study is based on demonstrating how the HR function can contribute to the economic READ MORE >

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- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement in enabling human resources as a strategic partner

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Introduction

A brief look at the issues at the heart of this study. A foreword is provided by the study’s subject matter expert.

- Study Findings

An in-depth look at the 11 key findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed
by the partner organizations.

- Partner Organization Case Studies

Background information on the partner organizations, as well as their strategic practices.

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