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Improving Facilities Management Through Information Technology Product Image

Improving Facilities Management Through Information Technology

  • Published: February 1998
  • 98 pages
  • American Productivity & Quality Center, APQC

The expanding scope of facilities management (FM) in today’s businesses means that organizations can no longer view the FM function as strictly a cost of
doing business. Even incremental improvements in FM can have dramatic effects on the bottom line. Earlier research conducted by the American Productivity and Quality Center (APQC) reveals that “best-practice” organizations treat FM as an investment—an asset that adds value, yields a return, links to strategy, and enables the organization to achieve its goals and objectives. The quality of the facilities management program is crucial to its ability to have an
impact on the bottom line. To do so, it takes more than just numbers. It takes knowing both why and how organizations use technology, outsourcing relationships, space utilization strategies, and preventive maintenance programs to affect the quality of the FM function. Information technology (IT) is becoming an especially prominent component of a quality FM function. Recent technology developments have allowed organizations to maximize the value of FM by simplifying key FM activities such as responding to service requests, managing property portfolios, READ MORE >

- Sponsor and Partner Organizations

A complete listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement in the use of information technology in facilities management.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Key Findings

An in-depth look at the 10 key findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the partner companies.

- Partner Organization Profiles

Background information on the partner organizations, as well as their innovative facilities management processes.

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